Community Resources

Welcome to the Square Community, where we’re dedicated to creating an enjoyable, valuable, and supportive space for all people who use Square's products. We’re glad to have you here and want to help you begin getting benefits right away.

In this post, you'll learn how to update your community profile, including editing your profile avatar image and changing your community username. Customizing your profile page is a great opportunity to connect with other members and promote your business. 

Hey everyone 👋!   As you start conversation and connect with fellow business owners in the Community, you will start receiving notifications and emails alerting you of what’s happening. It can be overwhelming especially when you’re busy running a business. In this article, we’re going to share a few tips and walk through how you can manage your Community notifications and email preferences so it works for you.      How to access your community notification settings To access your community notification settings, first click your username on the top right-hand corner of any community page, then click My settings.      Next, select Subscriptions & Bookmarks > Notification Settings.     Or, just click here to be taken directly to that page!     Adjust how you would like to be notified At the top of the Notification Settings page, you can adjust how you’d like to be notified. There are a couple of different ways that notifications can appear: Only when you are logged in to the Community — these would be push and real-time pop-up notifications Only by email   You can choose to receive notifications through both channels, or none at all — it depends on what works best for you.    Below this, you’ll see the options of changing what you should be notified of. Here are the different ways you can subscribe to receive notifications: When you post a new topic or reply (“Notify me when I post, reply, submit a review, or comment”) When you participate in a topic (“Automatically subscribe me to all topics or reviews I participate in”) When a new topic is published in a group you are involved in (“Automatically subscribe me to all group hubs that I join”) When a board (e.g. Square Restaurants, Community Corner, etc.) you subscribed to has a new post or topic (“For my forum subscriptions”)   One thing to keep in mind, by default, you will always be notify when the following happens: When someone replies to a topic you started When you are mentioned in a post or a topic When a topic you comment on or start has a solution marked   💡 TIP: The “Automatically subscribe me to all topics or reviews I participate in” is great for keeping tabs on what’s happening in discussions you have participated in, but if you find your notifications are starting to pile up, you might want to try disabling it. You can still manually follow any discussions and/or topics of your choosing.     Adjust how often you would like to be notified In addition to what content you want to be notified of, you can also control how often you receive email notifications. You can hear about things as soon as they occur (“Immediately”), or disable any of them entirely by selecting “Never”.        How to manage individual subscriptions If you no longer wish to receive email notification and have disabled all your settings, but are still seeing emails coming through, you can delete previous subscriptions. Under Subscriptions & Bookmarks, click My Subscriptions.     You can either manually check and delete any subscription you no longer want to follow, or you can check and delete them in bulk by selecting Email Subscriptions Options > Check All > Delete Selected Subscriptions.       How to subscribe to a thread, topic or board In addition to threads you have started or contributed to, you can also manually opt-in to receive notifications for any other threads, topics or boards you are interested in and want to follow along.    To subscribe to thread At the top of every thread, you’ll see the blue button to Subscribe.     To subscribe to a topic If there’s a topic you are interested in, such as updates for Square Appointments, for example, you can navigate to the Product Update, select the label on the right-hand side and click the “Subscribe” option that appears in the green box.     To subscribe to a board Alternatively, if you want to be notified whenever a new topic is published on a particular board or a group, you can simply click the Options box at the top right-hand side on the page > select “Subscribe” in the drop-down.     That's it! Now you're all set to manage your Community notifications like a pro 🎉. Remember, you can always come back and tweak these settings as your needs change.

Hi sellers! Read this article to learn how to earn Badges and move up through the Ranks in the Square Community.     What are badges? Badges are a recognition of an achievement or milestone reached in the Square Community. You can earn badges in a few different ways, like: Sharing an answer that helps another business owner resolve their issues Sharing or receiving a certain amount of likes on your posts Asking questions or starting new conversations in the community — this includes writing your first solution, joining groups, or sharing/receiving a certain amount of likes on posts and replies   Where do badges appear? And how do I know if I have one? You’ll see your badges on your personal profile page listed under your username. Depending on your notification settings, you’ll receive an email and notification each time you earn a badge.   What are ranks? Your rank is how you can keep track of your involvement in the Community. If you’re continually active in the Community, your rank will change to show your progress. Ranks are intended to show other Community members your level of expertise and tenure, and to boost your personal reputation.   As you rank up to higher levels, your rank color will update as well. For reference, you can identify Square Champions by the special icon on their avatar.   Where do ranks appear? Your rank is also listed on your personal profile page under your username. Your avatar is included in every post or reply you make in the Community   What do I need to do to level up? The more you participate, the closer you’ll get to the next level! You’ll automatically move to the next level by staying active in the Community. Keep replying to threads with high-quality answers and starting new conversations. Remember to give out likes for good comments and mark solutions if you receive them. A good place to start helping out to level up is with unanswered questions.   As you progress through the ranks, you'll receive a new rank name and color. Begin as a New Member and strive to reach the highest rank of MVP within the Community.   How to level up to a new rank: 0 - New Member: This is your starting rank for joining the Community. Welcome! 1 - Novice: Tour the Community. That’s all you need to do. 2-4: Keep coming back and engaging in the Community. 5 - Supporter: Log in multiple times, give kudos, start discussions, and participate in discussions. 6 - Contributor and beyond: We can’t give away all of our secrets.    Want to learn more? We’ll continue improving badges and ranks with time. Subscribe to the Square Community News blog to learn about future announcements and other highlights from around the Community.

The Help section of the Square Community is the go-to place if you need help with setting up Square products, want to report issues, or are looking for troubleshooting tips. Threads are divided into nine different topics, similar to how Square Support Center is set up. 

When you post a question in the Square Community, you may notice the option to “Mark as Solution” on a reply. This article will describe both what a solution is and why questions in the community need a solution marked.

The Community has a wealth of great information about using Square — whether you’re just getting started or you’re a seasoned business owner. This post will help you find the best answers to your questions in the Community.   Searching in the Community 🔍   When you start typing in the search box from you’ll notice a list a list of existing threads will automatically display. You can click on the title of an existing thread to read it.   However, if you type your question or topic to the search box and then hit enter you’ll see list of results on a new page. The results will include a long list threads, including unanswered questions and links to Support Centre articles. But did you know you can filter your Community search results by Best Answer?     ✔️ Best Answers are posts that have been answered and verified as correct and/or helpful by another seller from the Community and by the Community team.      Here’s an example: Type what you are looking for in the search box and then hit enter. From the dropdown in the upper right click All and then select Best Answer.         Hey presto ✨ all of the search results will be filtered to show only posts that have been answered and one reply has been marked as Best Answer. Posts with a Best Answer have a green check mark next to the title. Click on the title to read the answered post.   Thanks for reading and happy searching in the Community! ✔️

Our Feedback hub makes sharing product feedback with Square easier than ever. We've relaunched a streamlined experience designed to enable both new and seasoned sellers to offer their perspectives and ideas. Read this guide to get started and learn how to use the Feedback Hub.

The Square Community is the perfect place to share your feature requests. This isn’t just where you post your product ideas, it’s where other business owners can comment on and “like” your idea. Each interaction helps build momentum and makes the data we give our Product teams more comprehensive and useful. Here are some best practices and answers to FAQs that will help you write an impactful feature request.

Since we ask you all to introduce yourselves, we thought it would be a good idea to introduce ourselves as well.

We're happy to share you can now add a signature to your community profile using HTML. Kudos to those of you who have already added a signature to your profile! 🎉   Use the signature setting to share your name or business name, and to include links to your website or social accounts. Keep in mind that when you update your signature it’ll show on every single post you share in the community!   How to update your signature: Click your profile name in the top right.  Click Personal Information > enter your name, business name and website URL in the Signature field. (Use Enter to start a new line.) Click Save.   Pro tip: If the ‘window’ for the Signature field is too small, click the bottom-right corner to drag and resize it.   Finally, if you'd like to add a hyperlink to your signature you can use HTML. In the example below you could replace the red text with your website URL and the green text with your business name.    HTML pasted in the signature field: Preview:  <Line 1>John <Line 2>John’s Retail Store <Line 3> <a href="https://YourInstagramHandle">Follow me on Instagram</a>     Please let us know if you have any questions or problems updating your signature, and thank you again for being a part of the Square Community!

Let's take a quick tour of how to start a new discussion thread in the Square Community. 

Did you know that Square Community is home to several different business-related groups? Joining a group is free, and any member of the Community can join an open group or request to join a private group.

We strive to help sellers get the most out of Square products by connecting you to product teams, industry experts, and fellow community members (see Square Champions!). There are many ways to engage with these experts, including AMAs, webinars, and additional events listed on the Events Calendar.