Let's take a quick tour of how to start a new thread in the community.
Search first! 🔍
The first thing to check is whether or not your question has already been answered. You can do this by searching in the search box on the homepage. As you start typing, threads will appear below the text box.
If one of the search results matches your question you can click on the title to open the thread. Otherwise, you can click on the Ask the Community button to make a new post.
Start a new thread! ✍️
If you start typing and threads don't pop up for you or the results don't answer your question you can start a new thread! You can do this right from the homepage or from the top of any board.
From the homepage search first and if you can’t find the post click Ask a Question button!
From the top of any board, click Start Thread to create a new thread with your question!
💡TIP: When you are starting a new thread, use a full question or even the error message you are seeing for your title instead of single words. This can make it easier for other members to understand what's being discussed and help you quicker!
For example:
Please also keep in mind which board you are posting to in order to get the most efficient support. For example, if you are looking to get your marketing campaign set up on Square, share your questions to the Customer Engagement board.
That’s it and happy posting!
