Getting started in the Square Community

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Welcome to the Square Community, where we’re dedicated to creating an enjoyable, valuable, and supportive space for all people who use Square's products. We’re glad to have you here and want to help you begin getting benefits right away. Read on to find out how to get started in the community! In this article you’ll learn:

• What is the Square Community?
• How to join the community
• How to update your profile and username
• How to navigate the site
• How to get product support
• How to search
• How to start a new thread
• All about marking Solutions
• How to join a Seller Group
• Learn more

 

What is the Square Community? 

The Square Community is a peer-to-peer network for Square business owners to connect with each other and with Square. You can learn how other businesses use Square, get help from others facing similar challenges, and provide support to fellow entrepreneurs on their journey. 

 

How to join the community

First, please be sure to read and follow our Community Code of Conduct. Next, if you haven’t already, join us and sign up for your community account in these three easy steps:

1. Sign up for your Square Point of Sale account at squareup.com, or download the Square app to your mobile device.
   Already using Square? Skip to step 2! 
2. Visit community.squareup.com and click Sign In. You’ll be prompted to enter an email address and password, and you’ll use the email address and password tied to your Square account.
3. You’ll be asked to set a username and you’ll be assigned a profile image. Keep in mind your username will be visible to everyone! 

That’s it! You’re in, and ready to explore what’s next.

 

How to update your profile and username

In this post, you'll learn how to update your community profile, including editing your profile avatar image and changing your community username. Customize your profile and start connecting with other business owners. 

 

How to navigate the site

The community is organized into five clear sections:

1. Help: Get (and give!) answers about Square products
2. Feedback: Share your ideas and feature requests
3. Groups & Events: Connect with other businesses that use Square
4. News & Updates: Stay up to date on what’s new with Square
5. Community Hub: Everything you need to get started in the community

 

How to get product support

The Help section of the community is where sellers go to troubleshoot their Square software and hardware setup. This article outlines the different areas in Help so you know where to get support. 

 

How to search

This post will help you find the best answers and maximize your search experience in the community.

 

How to start a new thread

If your search results don't answer your question, you can start a new thread. Learn how to do it in this post.

 

All about marking Solutions

When you post a question in the community, you may notice the option to “Mark as Solution” on a reply. This article will describe both what a solution is and why questions need a solution marked.

 

How to join a Seller Group

Did you know the Square Community is home to several different business-related groups? Joining a group is free, and any member of the community can join. Read this post to learn more.

 

Learn more

While this guide covers a lot of helpful information, please be sure to check out Community Resources for additional resources and more ways to get involved.

Thanks again for being a part of the Square Community and for taking the time to be here! If you're up for it, feel free to introduce yourself to other sellers and get acquainted with the community. And as always, drop a comment for us if you have any feedback or questions. See you around the community!