Community guidelines
- Be welcoming 🤝 We strive to be a community that welcomes and supports people of all backgrounds, identities and beliefs. We won’t tolerate profanity, inappropriate photos, threats, harassment, lewdness, hate speech, or other displays of bigotry towards members or Square staff.
- Be respectful 🙏 We’re all professionals, so we expect members to assume good intentions, act with empathy, and work together to resolve conflict. Consider whether the comment you post is going to support those who will read it. While you may disagree with some members from time to time, do not turn disagreements into personal attacks. Posts that insult another community member or Square staff will not be tolerated.
- Be mindful 💬 Though this community requires a Square account to join, conversations are publicly visible without logging in. Please be mindful of the privacy or confidentiality of what you share. Do not post your contact information including email addresses and phone numbers or any information you deem confidential or sensitive to your business (content, ideas, metrics, etc). Though our team frequently reviews posts to ensure private details are not being shared, Square cannot be held responsible if you choose to share any personal details, sensitive information or ideas, or business data in this community. If you notice any sensitive information, please flag it to our team for removal.
- Be genuine 💖 What you put into the community is what you'll get out of it. Therefore, we encourage you to choose a username that accurately represents you or your business. Sharing photos, memes, emojis, gifs, and other lighthearted material is welcomed. We also encourage you to show up authentically and share your perspectives and personal experiences. The best conversations and insights come from contributing what you already know, as opposed to speculating or overly relying on AI generated responses.
How to participate
- Search first 🔍 Take advantage of all the resources and solutions already available to you within the community and Support Center. Before posting, use the search bar at the top of this website to search for answers to your questions.
- Stay on topic 🧑🏻🏫 When replying to a post, answer the question or add to the discussion at hand. If you have a tangential question, start a new thread. Changing the topic or sharing unrelated questions will derail the conversation and make it difficult for other users to get the information or advice they’re requesting.
- Mark helpful respoonses ✅ If someone has answered your questions or helped you resolve an issue, mark their response as an Accepted Solution. This is an excellent way to say thank you for their advice and help other sellers with the same issue/question.
- No spam, please 🛑 Spam includes promotional materials, excessive self-promotion, advertisement of direct competitor's products, and recurring off-topic comments. Don’t promote your own products or services unprompted. Avoid talking about your services unless asked. Unsolicited private messages are a direct violation of this policy. Please also refrain from posting the same messages in multiple places, it is not productive. If you see a post that looks like spam, please report it by following the steps shared below.
Enforcement
Please note your participation here is subject to these guidelines, our Square Terms of Service and our Privacy Notice. Our Admin Team reserves the right to edit, move, block or remove content and members who display abusive and inappropriate conduct or breach the above guidelines. We may also ban any members at our sole discretion.
We will offer warnings for first-time violations but we do have a zero tolerance policy towards harassment, abuse, or discriminatory behaviors of any kind toward any member of the Community, including Square employees. Persistent or excessive misconduct will result in a temporary or permanent suspension of your ability to post.
Reporting violations
The Square Community is created with you in mind. While we try our best to review and attend to each and every post, we also rely on your guidance and feedback to ensure it remains a respectful and valuable space.
If you see anyone violating our Community Code of Conduct, please refrain from engaging with the post and instead report it to the Admin team by clicking the Report Inappropriate Content button, underneath the ellipses menu (three dots) on the post.
Support
This community is a member-to-member resource. Square does not guarantee that all questions will get a response.
