Hey everyone 👋!
As you start conversation and connect with fellow business owners in the Community, you will start receiving notifications and emails alerting you of what’s happening. It can be overwhelming especially when you’re busy running a business. In this article, we’re going to share a few tips and walk through how you can manage your Community notifications and email preferences so it works for you.
How to access your community notification settings
To access your community notification settings, first click your username on the top right-hand corner of any community page, then click My settings.
Next, select Subscriptions & Bookmarks > Notification Settings.
Or, just click here to be taken directly to that page!
Adjust how you would like to be notified
At the top of the Notification Settings page, you can adjust how you’d like to be notified. There are a couple of different ways that notifications can appear:
Only when you are logged in to the Community — these would be push and real-time pop-up notifications
Only by email
You can choose to receive notifications through both channels, or none at all — it depends on what works best for you.
Below this, you’ll see the options of changing what you should be notified of. Here are the different ways you can subscribe to receive notifications:
When you post a new topic or reply (“Notify me when I post, reply, submit a review, or comment”)
When you participate in a topic (“Automatically subscribe me to all topics or reviews I participate in”)
When a new topic is published in a group you are involved in (“Automatically subscribe me to all group hubs that I join”)
When a board (e.g. Square Restaurants, Community Corner, etc.) you subscribed to has a new post or topic (“For my forum subscriptions”)
One thing to keep in mind, by default, you will always be notify when the following happens:
When someone replies to a topic you started
When you are mentioned in a post or a topic
When a topic you comment on or start has a solution marked
💡 TIP: The “Automatically subscribe me to all topics or reviews I participate in” is great for keeping tabs on what’s happening in discussions you have participated in, but if you find your notifications are starting to pile up, you might want to try disabling it. You can still manually follow any discussions and/or topics of your choosing.
Adjust how often you would like to be notified
In addition to what content you want to be notified of, you can also control how often you receive email notifications. You can hear about things as soon as they occur (“Immediately”), or disable any of them entirely by selecting “Never”.
How to manage individual subscriptions
If you no longer wish to receive email notification and have disabled all your settings, but are still seeing emails coming through, you can delete previous subscriptions. Under Subscriptions & Bookmarks, click My Subscriptions.
You can either manually check and delete any subscription you no longer want to follow, or you can check and delete them in bulk by selecting Email Subscriptions Options > Check All > Delete Selected Subscriptions.
How to subscribe to a thread, topic or board
In addition to threads you have started or contributed to, you can also manually opt-in to receive notifications for any other threads, topics or boards you are interested in and want to follow along.
To subscribe to thread
At the top of every thread, you’ll see the blue button to Subscribe.
To subscribe to a topic
If there’s a topic you are interested in, such as updates for Square Appointments, for example, you can navigate to the Product Update, select the label on the right-hand side and click the “Subscribe” option that appears in the green box.
To subscribe to a board
Alternatively, if you want to be notified whenever a new topic is published on a particular board or a group, you can simply click the Options box at the top right-hand side on the page > select “Subscribe” in the drop-down.
That's it! Now you're all set to manage your Community notifications like a pro 🎉. Remember, you can always come back and tweak these settings as your needs change.
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