Community Resources

The Help section of the Square Community is the go-to place if you need help with setting up Square products, want to report issues, or are looking for troubleshooting tips. Threads are divided into nine different topics, similar to how Square Support Center is set up. 

We're happy to share you can now add a signature to your community profile using HTML. Kudos to those of you who have already added a signature to your profile! 🎉   Use the signature setting to share your name or business name, and to include links to your website or social accounts. Keep in mind that when you update your signature it’ll show on every single post you share in the community!   How to update your signature: Click your profile name in the top right.  Click Personal Information > enter your name, business name and website URL in the Signature field. (Use Enter to start a new line.) Click Save.   Pro tip: If the ‘window’ for the Signature field is too small, click the bottom-right corner to drag and resize it.   Finally, if you'd like to add a hyperlink to your signature you can use HTML. In the example below you could replace the red text with your website URL and the green text with your business name.    HTML pasted in the signature field: Preview:  <Line 1>John <Line 2>John’s Retail Store <Line 3> <a href="https://YourInstagramHandle">Follow me on Instagram</a>     Please let us know if you have any questions or problems updating your signature, and thank you again for being a part of the Square Community!

We strive to help sellers get the most out of Square products by connecting you to product teams, industry experts, and fellow community members (see Square Champions!). There are many ways to engage with these experts, including AMAs, webinars, and additional events listed on the Events Calendar.

While we strive to review and tend to every post, we can also use your help flagging any content that does not contribute to making the community a respectful and valuable space. In this post you’ll learn how you can flag inappropriate or abusive content in the Square Community.   How to Report Inappropriate Content  If you believe a post or reply has violated our Community Code of Conduct, please report the post to the Square Community team by clicking the Report icon that is visible immediately below the post. If you haven’t signed in, you will be prompted to sign in to report a post.     Alternatively, to report a post as inappropriate you can click the three dots to open the options and select Report from there.    Selecting ‘Report’ will send the post to a community moderator who will review it and take the appropriate next steps. Note: selecting ‘Report’ does not escalate an open case to the Square Customer Success team.   How to Contact Square Customer Success If you need help with your Square account please contact the Square Customer Success team directly. The team is available through live chat and by phone. 

Our Feedback hub makes sharing product feedback with Square easier than ever. We've relaunched a streamlined experience designed to enable both new and seasoned sellers to offer their perspectives and ideas. Read this guide to get started and learn how to use the Feedback Hub.

When you post a question in the Square Community, you may notice the option to “Mark as Solution” on a reply. This article will describe both what a solution is and why questions in the community need a solution marked.