The wait is over — the refreshed Square Community is here! We’ve redesigned the Community to make it simpler and faster for you to find what you need, whether you’re looking for answers, sharing feedback, or connecting with other sellers.
Here's whats new:
📍 A Simpler Way to Navigate
We’ve reorganized everything into four clear categories:
- Help – Get (and give!) answers about Square products
- Feedback – Share your ideas and feature requests
- Groups & Events – Connect with other businesses that use Square
- News & Updates – Stay up to date on what’s new with Square
🫱🏻🫲🏽 Find Help, Fast
If you have a question about a Square product, the Help section is the place to start. The new help board experience is organized by product categories (instead of individual products):
- Hardware, Setup & Troubleshooting
- Orders, Menu Items, Catalog & Fulfilment
- Payments Troubleshooting
- Appointments & Booking
- Online Store
- Staff & Payroll
- Reports Setup & Management
- Customer Engagement
- Banking with Square
When exploring the help section, you might come across replies that have been marked as "Best Solution". Learn more about what these are and how to mark helpful replies as Solutions, here.
💡 A Dedicated Home for Your Feedback
The NEW Product Feedback Hub is your direct space to share ideas and feature requests with Square. Here, you can submit requests, upvote ideas from fellow sellers, and join product discussions that shape future updates. The Hub connects you with Square’s product experts and other business owners, working together to build tools that better support your day-to-day needs.
Learn how to use the Product Feedback Hub →
Learn best practices for posting a Feature Request →
🌍 Everything in One Place
We’ve brought all of our English-speaking Communities — including Australia, Canada, Ireland, the UK, and the USA — together under one roof. Now, sellers across regions can connect, collaborate, and learn from one another in a single space, making it easier to share experiences and find support.
For members who prefer to connect in another language, you can easily do so by using the language toggle in the top right corner. Our Community is also available in French, Spanish, and Japanese, so you can engage with peers and Square team members in the language that feels most comfortable.
Ready to dive in?
Explore our Community Resources that guide you through how to get the most out of the Square Community.
💬 Questions or feedback? Drop them in the new Feedback Hub — we’d love to hear from you.