A Customer Portal would be a critical addition for our business needs.  We currently use the House Account Feature often for our regular seasonal camping guests.  There seems to be a lot of confusion because customers get many receipts:  for purchases that they pay for, for receipts from House Account purchases, for individual invoices and then House Account Invoices.  We are seeing a delay in payment, because people get confused between receipts and bills.  A customer portal where customers can see what they owe, a history of purchases, in addition to a way for people to pay multiple invoices at one time would be AMAZING!  Please consider adding this feature as a means to make our lives easier.  Thanks in advance!! ... View more

A client using our Payment Links has encountered the following error:   Despite this, their bank is showing that a payment of this amount has been charged to them. This is a serious issue, as if they hadn't checked their bank account they would have repeated the payment.   Client is experiencing the issue on Safari on Mac and iOS. ... View more

It would really be nice if we are able to make coupons that we can print out for if we do events or store to give out at the door or to shop my booth and or for mailing out ect. I have tried the coupon idea in square but it gives out two much when I have tried it and lost two much money at that time. If you do have this I would love to know were or how to fined it. Thank you, Tanya ... View more

Hi everyone, I’ve been quite vocal in this community lately—perhaps a tad too much at times! But my passion comes from a place of genuine investment. I’ve always viewed Square not just as another credit card processor, but as a tech-forward leader. That’s why it’s so "perplexing" when we encounter roadblocks on features that have been standard in retail for decades. I truly appreciate the Square Champions and the moderators who keep this ship sailing. I’ve tagged a few moderators in the past, and I want to apologize if that came across as rude or as if I was pointing fingers at individuals to 'fix' things. My intent was simply to bring visibility to these critical issues, hoping that a tag might help these concerns reach the right eyes and get the momentum they deserve However, as business owners, our time should be spent growing our brands, not engineering workarounds in the forums. In the spirit of constructive growth, I’ve compiled 10 "Basic" gaps that feel less like "innovative feature requests" and more like essential tools for a modern business: Staff Attribution: Mistakes happen. Not being able to edit the staff member assigned to a completed transaction results in hours of manual commission math. It’s a 101-level retail need. Discount Logic: We have the ability to create discounts, yet applying and tracking them effectively remains surprisingly restrictive. Appointment Source Tracking: In 2026, we shouldn’t need to build our own booking platforms just to see if a Google ad converted. A 10-year-old feature request shouldn't still be in a "black hole." Custom Tender Types: Whether it’s Groupon or a local voucher, we need to name our payment types. Without this, reconciliation is a daily nightmare. Tip-Only Transactions: For voucher-based services, customers still want to tip. We shouldn't be barred from processing a gratuity just because the "sale" happened elsewhere. Manual Tip Adjustments: We know our teams best. We need the autonomy to split tips manually rather than being locked into a "one-size-fits-all" algorithm. Post-Transaction Automation: We have pre-appointment messages; why not post-appointment? Sending a "Thank You" or a review link shouldn't require an expensive third-party subscription. Multi-Guest Bookings: People get their nails done in pairs. Forcing separate bookings for a "+1" is a major friction point for the customer and the seller. Professional Reporting: Square’s reports are functional, but they lack polish. No direct "Email as PDF" option and a lack of branding makes them look unprofessional when presenting to stakeholders. Attribution Accuracy: Currently, one purchase can be attributed to multiple campaigns, leading to overstated data. We need transaction-level detail to spend our marketing dollars wisely. I’ve spoken with sales reps and support, and while I respect the "product cycle," the lack of transparency makes it feel like these ideas go into a void. I truly believe Square has the potential to be the best in the world, but that requires listening to the people in the trenches. To my fellow sellers: Which of these is your biggest bottleneck? Or am I missing something even more "basic" that has been on your wish-list for years? Looking forward to hearing your thoughts. ... View more

Hi, currently we can make services bookable via the online channel in an all or nothing approach. Say there are some services we would like to offer during the weekdays only and disable the booking for the weekends. Can we have an options toggle to adjust which days specific services can be booked? Default would be that all are bookable and we could toggle a switch for a day. Currently we have disabled customer booking entirely for certain services and patients have to call in if they want that service so we can route it to a weekday.   Another option is to change the auto accept appointment feature to be for days that we choose. Right now it's all or nothing as well.   Couldn't find any other threads that requested this style of approach ... View more