Hi I'm running into the following issues with square and am curious if 1) are there any workarounds, and 2) how can I get this feedback to the dev team to work on these? I can't be the only one running into these problems. Thanks!!
1) tracking active orders - My business has delivery orders. The process to log a delivery order, and then show up in Active orders works well in Standard mode. However, when in Appointment mode, I cannot see any active orders. Also, when I place a delivery order while in Appointments mode, it doesn't show up at all in Standard mode - it automatically gets marked as completed. When I'm in retail mode, I've also seen some instances where not all of my active orders show up.
Our business offers retail items & services which is why I need to have our registers in Appointments mode to check people out. We also inserted our GTINs into the SKU field so that we can use the registers scanner at checkout. You might say, just move to Standard mode to do the delivery...the problem is, the register takes 2-3 minutes to switch modes, which is not feasible when interacting with customers. This has to be a bug but Square has not acknowledged that.
2) Modifying POs - it's not unusual for us to receive a PO from a vendor with extra products, products not on the original PO (they sometimes require a separate form for special products), and missing products. We also get things in at a different price than what we thought when we placed the order.
You can go edit a purchase order; HOWEVER, you can't resize the columns to see the full item name, and you can't sort the columns, so finding the specific product you need to edit is impossible when viewing a large PO. I have been using Square API for some time and it works great for some things. It does not seem that you can use the API to create or edit a purchase order. Don't understand why.
3) Order decimals on a PO. We have to order certain products by the ton from our vendor. Many times, we do not order exactly one ton or two tons. It might be .75 tons. Square's POs do not allow you to enter a decimal on a PO. We can charge out tons with decimals. The PO process is what doesn't work.
4) Printing labels - Labels only have a certain number of characters that appear. We have many products where the beginning of the names are the same, so when the ending characters are cut off the label, you can't tell what product it is exactly.
5) Square automatically creating variations - We have instances where we may get a similar/replacement product from multiple vendors. The same basic product, same size, but different skus. So we will keep the item name the same but the GTIN/SKU will be different. Square is automatically making these "variations" of the same item. I do NOT want this to happen. I want everything separate. One reason is because with the Square API, I want to be able to archive products.... But I cannot use the API to archive a variation, so now I need to go do this manually.
6) Appointments - First, I would love the ability to view more details about the appointment on the calendar view, or maybe when I hover over the appointment. If we want to see the dog getting grooming, for example, I have to click into the appointment to view the customer details. Our groomers want to be able to see their day at a glance. What are the sizes of dogs coming in for grooming so I can get a better idea on timing? Clicking into each appointment is extra unnecessary steps.
Also, I would love some help to customize calendar availability. One groomer only takes small dogs for hour long appointments, back to back...that's easy! One groomer handles larger dogs, and she may have two dogs dropoff at the same time, or close to, so she can bathe one, start on the cut, bathe another, let it dry, switch back and forth.... Trying to maximize that downtime in the services.
And with the different schedules for the groomers, my retail associates need to be able to see where each groomer has availability because they are the ones actually scheduling the appointments. No good way to do this right now, at least that I'm aware of.
7) Scheduling price updates - I would like to take advantage of this, but similar to the PO issues described above, I can't resize columns to view the full product names, so this is useless to us. Seems like a simple UI feature that should be available.
8 ) Customer credits - customers may over pay an invoice, receive a future credit, or prepay for a future shipment. The process to do this right now is to issue a customer a gift card, discount it to $0, but then they get the e gift card associated with their customer account. We have a population of our customers that do not have emails or phone numbers - amish customers, so to issue them gift cards on their customer accounts, I am using fake emails. Long process with lots of unnecessary steps. Is there a better way to give customers credit on their account??
