Unanswered Questions

Short question: I would like to turn off messages within Square; how can I do that?Longer context: We put a contact us form on our square site, and had it send ...

5 - Supporter
Posted 03-10-2026 in Customer Engagement
0 Replies

As shown in the image below, all orders synced from the Kiosk have the "Pickup Time" printed twice on the receipt. Has anyone encountered this issue before? Any...

5 - Supporter
0 Replies

Hi everyone, As I open my second location I am running into some limitations in Square. During the transitional period I will be dividing my time between the t...

Square Champion
Posted 03-10-2026 in Appointments & Bookings
0 Replies

I have been trying to update my domain's DNS records for months; I opened a support request, was told it was being passed to a tech for work, never heard about ...

5 - Supporter
Posted 03-10-2026 in Online Store
0 Replies

I have just added Square Marketing to our Square for restaurants.I want to link Square to my existing Google business account for Google review, however It seem...

5 - Supporter
Posted 03-09-2026 in Customer Engagement
0 Replies

So we are having an issue where a customer will pay for shipping at one price and then when we go to print the label off, a different price will be shown as wha...

5 - Supporter
Posted 03-09-2026 in Online Store
0 Replies

Recently experiencing unavailable slots for only certain providers under our account of 15+ massage therapists.The online calendar does not provide real time av...

JRY
5 - Supporter
Posted 03-09-2026 in Appointments & Bookings
0 Replies

I am using square for restaurant in canada. Is there a way to set up special menu where customers have to order and pay 2 days in advance?

5 - Supporter
0 Replies

When a donor makes a donation, at checkout it is requiring a shipping address.Memberships set up as type OTHER, are also requiring a shipping address.We do not ...

5 - Supporter
Posted 03-08-2026 in Payments Troubleshooting
0 Replies

solved

5 - Supporter
Posted 03-08-2026 in Online Store
0 Replies

I'm trying to edit my website but my categories page is hidden, and I can't select it to allow editing.The page is appearing on my site and linked to the 'Shop ...

DNC
5 - Supporter
Posted 03-08-2026 in Online Store
0 Replies

But does anyone cater off site??? I am looking for a work around where I can charge tiers of service and I am struggling. My current site allows the customer to...

5 - Supporter
0 Replies

For over a month our cash drawer on All machines will say drawer closed remotely. Multiple times a day. Called support no answers

5 - Supporter
Posted 03-07-2026 in Hardware Setup & Troubleshooting
0 Replies

Ayer, viernes 6 de marzo, entre aproximadamente las 19:10 y las 19:30 GMT, los menús de mi terminal de Square se reorganizaron solos y algunas opciones desapare...

11 - Evangelist
Posted 03-07-2026 in Foro de la Comunidad Square
0 Replies

Hi everyone,I run a small online vape store called Smokey Cloudz and I’m thinking about using Square for payments and order management.My site is already runnin...

5 - Supporter
Posted 03-06-2026 in Payments Troubleshooting
0 Replies

When creating my packages I'm able to add services. However, I'm not able to add items with it. For example, I sell facials and send them home with products. I'...

7 - Protege
Posted 03-05-2026 in Feedback Discussions
0 Replies

We are a long-established Square user with a food cart and catering location. I was playing around with the "Menu" and "Modes" features to see if they would hav...

8 - Enthusiast
Posted 03-04-2026 in Online Store
0 Replies

I wanted to test the mobile app to confirm it was working to my store. I placed a fake order with a cash transaction. I then confirmed it worked then did a refu...

5 - Supporter
Posted 03-04-2026 in Reports Setup & Management
0 Replies

I am opening a second location, and try as I might I cannot figure out how to set this up on the customer-facing appointment page. I have enabled the new locati...

Square Champion
Posted 03-04-2026 in Feedback Discussions
0 Replies

Most organizers obsess over the event page, but then forget the checkout is the last impression. So a lot of times the event looks polished, the branding is str...

8 - Enthusiast
Posted 03-03-2026 in Community Corner
0 Replies