[Upcoming feature] Stylist pricing & duration

[aazhang]

Hi Health & Beauty sellers,

We’re excited to share that Stylist pricing & duration is in the works!

What it is

Set a different price and duration for each staff member who performs a service. For example, the same service could cost $65 with one stylist and $110 with another - without creating separate services or variations.

We’d love your feedback on two specific areas:

1. Setting a base price and duration

Each service would have a base price and duration that applies to your whole team. You’d only need to customize the staff members who charge a different price or need more time.

Anyone without a customization would continue using the base settings, including whenever you update them.

Does this match how you manage pricing today, or do you think of every stylist’s price and duration separately?

2. Changing the stylist on an appointment

Imagine a client books with Maya for $80, but Chris(who charges $120) ends up performing the service.

• Before the appointment: Should the price automatically update to Chris’s rate, or should the client keep the price they were originally quoted?
• After the appointment has been completed and paid for: Should you be able to charge or refund the difference, or should the payment stay the same while you update the stylist for commission and tip reporting?

If you have additional feedback or use-cases related to Styling pricing & duration, feel free to also share that below.

Want early access?

Reply to this post if you’re interested in joining the beta. We’ll add you to the list and follow up when it’s ready.

[kmcclanahan2]

I’m interested in joining this Beta! I already do this exact thing but with separate variations on the service. 

[Skinestheticspa]

Hey! Thank you for this! I would absolutely use this feature - we have different tier options now and have to create individual services for. This would make booking more simplified for the client. 

we would also love the ability to set our service modifiers to certain service providers. 

for instance, we have a modifier to add dermaplaning to a facial, but only 2 of the 4 prodividers offer dermaplaning, but all 4 providers can provide the facial. 

it would be easiest to assign all 4 providers the facial, and then the modifier can be added on only if the client is booking with a provider who offers that treatment. I hope that makes sense!! 

[OrchysPet]

I’m just curious on what would the difference be on what I’m doing now vs the new features? I have like 2 options under lets say a Haircut of Senior Stylist and Junior Stylist and options with prices and different duration already.

[hairdoc]

Yes we should have the ability to change each stylist price and duration.

i also believe there should be a way we can change the commission rate for different services and for each stylist.

[HairByBobby]

It looks great for a salon. with multiply staff.  I am a solo artist. I am disappointed Square is moving a way from solo Artist. Adding new features totally unnecessary for a solo artist and raising the price. I am actively looking after over 20 years with square at a new system. Taking away Processing time. Going from $29 to $49 a month for simple necessary features for a solo artist. It is poop of square. 

[Studio25llc]

Hello,

Thanks for letting me be apart of this!

1. I would love to test it out.

2. Being that I have multiple stylists with different price points, it would be nice to create a service and assign it to the appropriate stylists. However, the price/rate would be linked to the stylist and the duration would be linked to them as well. Or maybe have it so that it’s a set duration BUT there is an option to modify the duration for that appointment and when the client goes to rebook, they can rebook last appointment or a previous appointment and the duration is copied from that appointment. So if the stylist set duration is 2 hrs but that particular client takes 3hrs the stylist can adjust the duration on the appointment, it would save, adjust the cost automatically, and be set for the next time the client books.

Currently, I am creating services based on the stylist and creating variations (services they provide). If the client needs more time they have to edit the service and change it to a service that matches the time that they took.

I love the deposit feature, but a pre pay feature would be great. Some clients would like to pay before they arrive. Another thing that would be great is being able to reopen the ticket to make modifications, maybe within 30-1hr, after that the ticket is officially closed.

[Callie16]

This is a huge need! It will clean up the services menu SO MUCH. I would love to test this out. We currently have a sub-menu for each stylist, but then the calendar will only reflect "[stylist's] services" not the specific sub- sub- service. 🙂 This will be wonderful.

The other feature that would change our lives is if we could have certain days (like Tuesday) be all for one type of service: cuts only. Or New Clients on Thursdays, only. If we could manage those service settings, we could open up more automatic booking rather than doing it all manually.

Finally, we need profile photos. The current method is to upload files, but it takes just too many clicks and steps to do it that way or to access them! We need to see faces and remember hair type before we approve or make estimates of some services.

Thank you for your time and attention!

[ProperBarber]

Please add me to the beta testing. I am in need of this feature desperately. Customers who are looking to book day of get frustrated having to switch between the different barbers and pricing. 

To question 1: I don’t think having a base price and time is completely necessary as long as it’s stated in the final booking page.

What we are needing is for the services to be listed first and instead of a base price it has a min-max value next to it. My shop charges between $30-$50 depending on barber so we don’t technically have a base price.  

To question 2: I think that is something that can be addressed in person before the client sits in your chair.

Example: barber is out sick for the day and receptionist moved over to another barbers schedule. Communication that there is a slight price difference but still happy they were able to be accommodated today will go a long way. If they’re uncomfortable paying the higher price or bummed out about the price I would still cut them and honor original price. As long as we can still edit the pricing through the POS this shouldn’t be a problem. 

Thanks!

James Terry

The Proper Barbershop

[tranguyen]

Thank you so much, everyone for your feedback so far and your interest in this beta! 

@aazhang and the team are reading through all the replies, so please keep them coming! However, please keep your feedback strictly focused on the upcoming features stated. We want to make sure we fully understand what you will need to make these improvements work.

For other features outside of the one shared above that you'd like to see, please start a thread in our Feature Request board to share your ideas!

Thank you again, and we'll be back to share more details about the beta once it's ready. 

[stormlover]

1. Setting a base price and duration

This is the exact change we have wanted and I think the idea you've hashed out here will work perfectly. An option to change price and duration per stylist/barber is so needed because everyone is on different levels within their careers.

1. Changing the stylist on an appointment

I think the price should automatically update to the rate of the stylist who performed the service. We can work out any other changes if need be in person through direct communication with out clients. And realistically I think most salons won't end up changing the stylist who performs the service very often or without communicating that with a client.

We would love to test this out at our barbershop - we currently use a workaround for pricing differences between barbers and its not our favorite. We have to write their prices in the description of the service and then list pricing as a range. When they book it comes in as a $0 service and then we have to manually update the price when the client comes in. In the past I had a stylist who's pricing and duration was different from everyone else's and we had to create separate services entirely for her and call all of them some variation of "Long Cut w/ Lindsey", it ended up making our booking page look messy.

[HarrisHarper]

I would also like to be added to the beta testing - I just started looking at other booking software in an attempt to shorten our menu and be able to provide this type of experience for our clients while booking. Thanks.

[District]

This can’t get here fast enough for us! I can’t wait. We are a hybrid 20 chair salon with commission and booth renters. Please add us to the Beta program. 

[Latonyaluckey1]

Yes please include me on it. 

[Latonyaluckey1]

As a stylist that would have higher rates I think as soon as the appointment changes stylist. It should automatically change the price. And the client should be told about the adjustment. I would also like early access please

[Alexronlad]

This sounds like a very useful update. Being able to set both price and duration by stylist should make scheduling much cleaner for salons with different experience levels, without duplicating the same service multiple times. Will this also work with online booking so clients can see the correct price and time before choosing a stylist?

[salontas]

Thank you for working on this feature. There are some great suggestions from other contributors.

please add us to the Beta.