Larger font size for kitchen printers

[kimapollo]

The kitchen tickets are hard to read because the font is so small. It would be great if the item font was larger with the modifiers being a bit small than the item. 

[Canteentotnes]

Hi,

We're using Square for restaurants for a small cafe.

We have an ipad connected to a small reader.

We have a Star receipt printer connected to the iPad, Star TSP 143iiiu.

We'd like to use this to print tickets for the coffee machine but the writing is tiny.

Does anyone know how to increase the font size?

I've selected "large font" in the Star App settings, when test printing via the Star App, the writing is big, but the Square receipts have tiny writing,

any help would be greatly appreciated,

cheers

Matty

[Breffni]

Hi Matty, thanks for your post. 

Welcome to the Seller Community! 

This would be a Feature Request that I can pass along to our receipts team. 

It is one that comes up frequently so hopefully we'll have a positive update soon. Be on the lookout for our Product Updates to announce upcoming launches. @Canteentotnes 

[pianobargeelong]

Any update?

We have an Epson TM-U220B in the kitchen and the font size is so small.

PLEASE can we add a feature to change printer font size?

Even just to scale by percentage % the overall size.

Please and thank-you.

[TimP2]

Being able to make fonts bigger would hugely help.... the ticket details print out so small on my MPop printer.  

The small font is definitely a problem in a busy kitchen and front-of-house

[liquidpinecone]

I'm writing this post to express the immense frustration many of us are experiencing due to the ongoing issue of small font sizes on receipts and dockets. This issue has been in the backlog for over four years with no resolution in sight, despite multiple requests and acknowledgments from Square. See the following link chains for reference:

1. Increase font size on docket
2. Is it possible to increase the font size on printed receipts and tickets?
   
   

The lack of action on this issue is not just an inconvenience; it creates significant operational challenges, especially in busy environments like restaurants. Many of us rely on Square for efficient service delivery, and the small font size on receipts continues to hinder our productivity and accuracy.

This issue is particularly pressing for those with visual impairments, including chefs and kitchen staff who may have eye disabilities. For them, reading small print can be a serious impediment, potentially affecting their job performance and overall safety. This is not just a matter of convenience—it's about accessibility and ensuring all users can effectively use your system.

Despite acknowledging this problem and adding it to the feature request list for the "receipt team," there has been no progress. It is incredibly frustrating to see that this basic accessibility feature has not been addressed, despite the substantial amount of money businesses like ours pay to Square.

As a software developer and UI designer, I can confidently say that implementing such a feature should not take years. Given that Square's POS system CAN print in larger fonts (as evidenced by the large ticket numbers on printed receipts), it is clear that the hardware supports this capability. Therefore, it boils down to a software update—a task that, if prioritised, could be completed within weeks, not years.

Either the receipt team at Square is completely incompetent, or there is a deliberate decision to ignore this critical issue. The usual response of "Oh, this is not possible, but we will add it to the feature request list" is no longer acceptable. If there truly is an entire team working on receipts, it is baffling and unacceptable that this issue remains unresolved for over four years.

Square, it is time to prioritise your customers' needs and address this fundamental accessibility issue immediately. We need clear communication, a concrete timeline, and most importantly, action. Just add the larger for christ's sake.

[Laurie_]

Hi @liquidpinecone,

Thank you for taking the time to share your candid feedback with us. I understand your frustration, as well as that of other Sellers who have been requesting this particular feature.

I want to assure you that our Product and Beta Teams are aware of this feedback and have recently launched a Beta Program for Custom Printed Tickets (you'll be able to access this link after signing up to the Beta Community) to start addressing this issue. This Beta is currently live and actively recruiting Sellers to help test the experience via their app. 

You can sign up to participate in current and future Beta Programs here. For any questions about available Betas, you can reach out to the admins in the group, or contact our Support Team at 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time).

I understand how frustrating it can be to see long-running feature requests in the Seller Community. Believe me, I wish I could provide a solution for every request. Often, development timelines are set far in advance and there are various factors that contribute to the prioritisation of certain features. However, to ensure you don't miss any updates or announcements, the best way to stay informed and involved is by volunteering to test Beta features, which may be available several months before their general market release.

Should you encounter any issues signing up or reaching out to our team, please don't hesitate to let me know. In the meantime, if I can assist with any other questions, feel free to reach out. 🙂

[Andrew_Mstone]

Any update on this? 

[guzmanvb]

Just following up to see if there has been any progress with this? Just started with square restaurant pos and would love to have the ability to adjust the font sizes. 

[MAXSDELI]

I’ve noticed that the Tickets that print from the Square Register vs. the Square Stand/iPad look slightly different. An

 

example here side by side. 

Is there a way to make the Tickets from Square Register print more boldly? Like those from the Stand/iPads?

[kimapollo]

Please give us the ability to change the font size! Kitchen tickets are too small to read quickly. Cook should be able to glance at a ticket without having to stop what they are doing. Thanks!