Change employee sale attributed to

[7NINE]

Our business is a hair salon that operates on commission. Sometimes our employees mis-attribute sales to other people who did not complete the sale. We need a way to edit these transactions and assign them to the correct employee for both accounting and payroll purposes. Because we use Payroll with commission, the employees who did not complete the sale end up getting paid, and the ones who actually made the sale do not. This is unacceptable.

[Vess1]

Any update to this issue?

[Groompella]

Only update I can offer is that we still outsource payroll.  I have upgraded Square in every possible way and there is no permission level to fix commission without involving the customer.

[BHAUS]

Will this ever get fixed!!!!!!!!!!???????

[Groompella]

Maybe, if we all keep commenting on it the algorithms will get it to a person's attention.

[TheRealChipA]

@Groompella @BHAUS I’ve been with Square for over a decade now.  As you can see by the age of this thread, I think I’d be very safe (extremely safe, totally safe, etc) if I were to bet my entire retirement savings on the position that Square is never going to “fix” this.  In other threads, and in private conversations with Square folks, they’ve made their position quite clear.  They do not believe this is broken.  And, even if it were broken, they are never going to allow us to change anything about a transaction once it has been approved and closed.  I’ve even given them a few “non-change” options that involve giving us the ability to at least log corrections without changing the original transaction.  But even those have been met with silence.  Honestly, I think it is quite clear that this is one of those times that repeated asking is not going to change — heck this thread alone is all the evidence we need for that, and there are older and longer threads on the same subject.

[BHAUS]

Why cant @kpay1 fix this!!!! this is a major issue in all the reporting

[BHAUS]

@AshleyK, why can't this issue be addressed on how to change the sale attributed to after the sale is closed without refunding the client? There are tons of requests dating back years to get this feature. This one issues makes ALL your reports and payroll functions incorrect and not useful. 

[Groompella]

Hello Square, would it matter if we were willing pay for this feature?  I'll upgrade to include it, but I cannot find it anywhere.

[chris808]

Is there still no update on this issue?

[BHAUS]

@_Violet can you please give more insight into when we can expect this to be addressed?