Apply discounts to customer profiles (for use on future purchases)

[tomven]

We offer referral discounts (set up in Square) and would love the ability to apply these discounts directly to a customer’s profile for a future visit.

Currently, there’s no way to tag or store a discount for later use unless they have a service booked, which means we have to rely on manual notes or memory.

This creates a risk of forgetting to apply the discount when the customer returns, which can lead to awkward conversations and a poor experience.

Suggested improvements

• Add an option to apply a discount to a customer profile for future transactions
• Display any pending discounts clearly in the POS and Appointments flow
• Allow sellers to set an expiry date or usage limit for these profile-linked discounts
• Include visibility for staff so they know a discount is waiting to be applied