I made a mistake and added an extra location. I do not want it in my drop down selection boxes. I want to remove the extra location not just deactive it! I want it gone!
As a new user of Square I try out new features, I accidentally added a location because my first location had issues linking to google. It's frustrating to not be able to delete the location when I entered it as a sample location. I also don't have a physical location for my business so I don't want extra locations there because it creates confusion for bookkeeping purposes. There should be a feature to completely just delete the location. I know there is an inactive feature but I don't want to see the location there.
I have same issue with invoices too as I created a wrong invoice which was sent then cancelled and is unable to delete which again affects my financial statements.
Square should be more flexible and allow users to learn and make mistakes and then delete it.
I am frustrated with the location option. I am the owner and some how I am listed as the location. Now I cannot see my inventory or update my inventory. I am afraid to deactivate location for myself because I am concerned I may lose everything. All I want to do is see my inventory and update it.
I periodically get emails regarding this issue as additional people run into it.
So in 3 and a half years we are still here, the best answer being from 5/2016. The best part is in order to login to make this comment I had to go through the extra step of selecting a location!
So when you click on the best answer link it takes you here and asks for a login. What'sup with that? Looks phishy to me:
Hey @brick and @ThreePineHill thanks for reaching out on here and expressing your frustrations in the turn around time of this feature request. As you can see, it is a very popular one, as we have been tracking it for some time.
I hear you - it would be super convenient to be able to delete a location, but the main problem with this, which is in large part contributing to some of the time this is taking, is that we have to consider and prevent the deletion of transactions and any payment history. As a finances based company, we have a lot of laws and liabilities to consider when releasing a feature request such as this. How active was this location before it was deleted? What information needs to be saved from this location so we meet security measures? We need to make sure all bases are covered before possible transaction information is "Deleted" with the location.
Not only this, but we also have to consider subscriptions, and any past activity on the location outside of finances. Subscriptions would be an easier solution, but what if a location is accidentally deleted and the seller desperately needs that item library again?
Again, I hear you that this would be a very useful feature should it be released. I agree that it will simplify and better organize many accounts, but at this time, it is still something we are tracking.
Thank you Ashley - that's the "best answer" to date. Perhaps not the one we're all looking for, but that makes sense and at least provides more context other than "we're working on it". So thank you for that. That being said, most of us just created a second location for various testing purposes and the data set within that location is null. It'd be nice if there was perhaps a method to test / validate completely empty locations to allow those to be deleted - even it if required some manual review process for fiduciary reasons and compliance. Just a thought.
@brick I agree! That suggestion makes a lot of sense and I think it could really help - I know some sellers create extra locations on accident and just want them to go away from the drop down menus.
I know you feel you've heard this a lot, but I will share this feedback with the development team. They really do read each bit of feedback we send their way, even if it feels like threads like this go unnoticed.
Hang in there and know that we are on your side! 🙂
As a software developer with 25 years in developing software including financial apps, for example assisting a Fortune 500 company develop it's online stock trading capabilities, I certainly understand the complexities of managing financial data, and as I am dealing with settling the estate of a loved one I really, really, really appreciate corporate due diligence. That said I can't imagine it's that difficult to delete locations with no dependent data. I look forward to seeing this feature implemented.
I've moved your post to this thread where other sellers have expressed interest in having the ability to delete a location, rather than deactivate the location. This isn't currently an available feature, but we'll be sure to post an update here if anything changes, @esobakes.
I have come across this thread which is really good. that tells me square up is not the right way to go for my business. I have spent three days on setting up store but created three locations and its confusing on different places to select a location.
anyway, best luck with your product... I think square has not fixed this problem since 2016 and I don't believe in overnight magic. I will try WIX
