I made a mistake and added an extra location. I do not want it in my drop down selection boxes. I want to remove the extra location not just deactive it! I want it gone!
As a new user of Square I try out new features, I accidentally added a location because my first location had issues linking to google. It's frustrating to not be able to delete the location when I entered it as a sample location. I also don't have a physical location for my business so I don't want extra locations there because it creates confusion for bookkeeping purposes. There should be a feature to completely just delete the location. I know there is an inactive feature but I don't want to see the location there.
I have same issue with invoices too as I created a wrong invoice which was sent then cancelled and is unable to delete which again affects my financial statements.
Square should be more flexible and allow users to learn and make mistakes and then delete it.
I am frustrated with the location option. I am the owner and some how I am listed as the location. Now I cannot see my inventory or update my inventory. I am afraid to deactivate location for myself because I am concerned I may lose everything. All I want to do is see my inventory and update it.
Exactly! I've seen where you've posted in threads created by business owners, just testing out a new processing system, to then find out they're stuck with something they'll never use, something they'll never get rid of, something that was pushed on them relentlessly with zero expectation. Yet, they're still quite "docile" about the issue of not being able to delete/truly deactivate this phantom account. Give them time. They'll be just as **bleep**ed and fed up as the rest of us. Docility won't be in the cards too long, after deactivating and THEN trying to update inventory!
@DeepSouthArmor Thank you very much for your detailed feature request post and for sharing your experience with location management.
I'm sorry that we don't have an update yet on when you'll be able to completely delete and remove a deactivated location. Please know the Product team is still actively working to address this. I don't have a timeline to share but we're working on it.
If you like, call our Customer Success team and they help you close your current Square account. They can also free up your email address so you use it to create a new account. You can export your transaction history to a CSV file before closing your account - but keep in mind you cannot import transaction history to a new account.
I've merged your post into this thread, not only to help keep the Community orgranized but also to show our product teams the scale of the impact this is having to your business. In the spirit of keeping the Community organized please try not to post about the same issue in multiple places in the Community.
Thanks again for raising this and for this feedback. I really appreciate it!
I think Square must have an automated system that forces a rep to jump after every 10th or so reply to a thread like this to give them another opportunity to say:
"I'll be sure to send your feedback about having this functionality over to our Product Liaison Team."
That's bad enough, but when someone actually jumps in to say:
"Please know the Product team is still actively working to address this. I don't have a timeline to share but we're working on it."
please know that we the users no longer believe you.
I too was "experimenting" with locations and am now stuck. I will no longer try extra features without contacting Square first to determine the consequences. Which means I won't try anything unless I can set aside the time and energy!
Lol - I had to select a location to add this reply, even though all but one are deactivated.
I am replying to the most recent post on this topic to see if there have been any updates/progress. I too fell victim to experimenting with the locations and completely regret it. Now, somehow I have half of my inventory under the location that I "deactivated" and I cannot seem to get everything under the one and only true location. When my business partner runs a transaction, it goes under the deactivated location, EVEN though when I go to that item from the dashboard, it says that it is assigned to the actual location that is activated. SO, SQUARE...if you are reading this, please advise. I think it is beyond ridiculous that it has been 3 years since the original request and this issue has not been resolved. You know that people have invested time and money and more than likely cannot afford to make a switch to a different platform. Well, now with Paypal and even Quickbooks having their own point of sales and small mobile capabilities, you better get your stuff together because as I go to scale my business, I need a company that is on top of the software issues. Again, please advise. If there is a solution that I am missing, I would love to know what it is.
I made a mistake by adding a second location and I've just created confusion. I'd like to delete both locations and start over. How do I delete (not just deactivate) locations?
Please give us the feature to delete a location. It's annoying that I always have to select it while using almost every other feature. I don't know how simple it is to allow this feature, but it seems to me that 3 years should be enough time to give it to us.
I just got an email from Square saying that there is now a "Best Answer"... how is this (we've been working on it for years and still haven't fixed it) a best answer? Why is this so hard to do?
