Enable Guest Check-In and Automated Reminders for Square Online Events

[ElevatingArt]

Hi, I run classes and events for my art studio. When running an event can I check in my guests as they arrive- through manual checking in on my device or QR code scanning?  I would also like to send customers event reminders 24 hours before the event with details like venue address, parking info etc. My customers get this when booking classes via appointments app. Am I able to do this in square without adding a 3rd party app (which takes another % of the sale)? Thanks

[Laurie_]

Hi @ElevatingArt! Welcome to the Square Community! 😊

You've brought some really thoughtful questions, thank you for sharing!

To start, Square currently doesn’t support guest check-in through the app for events booked via Square Online. If guest check-in is essential for your workflow, third-party integrations are your only real option at this time.

You're also right, automatic event reminders aren’t available for event ticket purchases at the moment. Unless you're using a third-party tool, the best workaround would be to manually send reminder emails. That said, the confirmation email customers receive does include key event info like the venue, date, and time.

If automated reminders are a key element for your art studio’s events, a potential workaround could be to use Square Appointments instead of setting up an event. As you know, appointments support automatic reminders and allow you to include event details in the service title and description. However, keep in mind:

• You’d need to manually track capacity and sales
• You’ll also have to remove the service once the event is full

It’s not a perfect solution, but could be worth testing depending on your setup.

Lastly, I’m going to move this to our Feature Request board so our Product Team can track your feedback, and others can chime in too.

If anything else comes up, please don't hesitate to reach back out to us!

[valscookiecorne]

I also use Square Online Events to sell seats for cookie decorating classes. Since Square already knows the event date, time, location, and which customers purchased tickets, I would love the ability to automatically send attendees a customizable reminder 24–48 hours before the event. Right now I have to manually create a marketing email, select the attendees, enter the event details, and schedule it for every individual class. Automated event reminders would save a significant amount of admin time and reduce the chance of attendees missing important class information.

[AdraBakes]

Thank you so much for this question. I am also trying to find ways to automate reminder emails and follow up emails for before/after cookie classes I offer. Not having this option through square has led me to try other 3rd party options as well as trying to sell tickets through other 3rd party sites. Square always wins for me with ease of initial set up but I do wish there was an easier way to follow up rather than looking at each transaction, copy/pasting emails into template emails I have set up through gmail and then manually sending event reminders. Hoping more chime in and this option can be added.