December 2025 Square Loans

[beautyspabrow]

This is my 18th loan with square, these loans have helped build my business tremendously since 2019. my lowest offer being 2100 to now paying off my highest of 38,900 - 80% paid off - always early pay off before the due date metrics.. I know the usual square verbiage "no guarantee of an offer, must be 3/4th paid for any hopes" etc.. just wondering if anyone please in similar shoes as me, has seen an offer in December yet? I desperately need this holiday boost , all metrics green and I could almost swear id have one by now .. usually I hit from lowest 54% to highest 87% but majority have been BEFORE hitting 80%... getting anxious. Anybody getting a loan recently?

[DHVAC]

I paid off 4 loans in a row early. Been 3 weeks now, and still no offer?!. Very frustrating. Customer service is pointless to call, same answer over and over. Square, please take care of your good customers.

[MPAV]

ive had my 5th paid off for a month now sales are up 70k from my last years sales. no chargebacks no returns, no issues just Square fees for processing and still nothjng here either I cant even view the eligibility factors page so I dont even  know what I need to work onto maybe get a loan in the future it sucks.

[selectorseattle]

Well, update from me, I got one today. I think it was the lowest one ever, this would be my 6th one. But very happy to get one today, which is my freakin birthday, so an unbeknownst birthday gift from Square. I'll happily take what I can get. Was at 90% paid off, so hang in there folks if you're around that payoff amount.

[DHVAC]

I paid my 4th loan off 2 weeks ago, all 4 paid early, never got one offer even at 75% paid off. Still no offer, and the same info from customer service over and over. 

[MPAV]

Glad to hear it and congrats. Wish i coild even be able to view my eligibility factors or even get help with why i cant but guess not...

[Twpchair]

Ugh, sorry 💔 for the lower offer, but Happy Birthday to you!!! Thank you for keeping everyone posted. 

[MPAV]

So i just got an email from the loans team that says this is why I am unable to view the eligibility factors page...

"It is because of my current account activity"

So my account activity is why I cannot view the eligibility factors page????

Ill post full text of email I received but tell me how this makes any sense at all...

"The purpose of the eligibility page located in your dashboard is to gain more insight into the status of your Square Loans eligibility. We take your business’s data and compare it to key factors that determine eligibility, such as processing volume, payment frequency, and account activity. If any of your eligibility factors need work, you can look at the tips we provide to strengthen your chances of becoming eligible.

However, the reason you are unable to view your eligibility page at this time is due to your current account activity. Therefore, we are unable to evaluate your eligibility for a Square loan at this time. "

So I.am now again at a total loss as too why my acct activity makes me unable to have my acct even reviewed for a.loan offer as thats what theh just told me is what the eligibility factors page shows you so you know what needs work but then said I cant view it though and they also said they cant even review my acct for eligibility because of my current acct activity which is the same as it always has been this is  such a joke.

[Twpchair]

Without any information to go on, it would be pure speculation on my part. I believe that the account “activities” that I see on my end processing up, the amount of swipes, new vs return customers, etc. Are the normal ones you see with the metrics? Again, I'd check your emails to know when this all started if you didn't receive any regarding it. As I said, it would be pure speculation of “what if” on my end. I understand the letter, but I think you might be missing an email or something regarding your loan eligibility. If you call customer service back, you might want to ask whether they have any emails regarding this matter and whether they could resend them. Good luck, and I wish I could help more. This is above me, but I would definitely reach back out by calling them. Asking here is difficult, especially when you want answers, and unfortunately, they can't give out much because this is a public forum, and personal information needs to stay with you and be kept safe. My motto with customer service calls: you're only one away from a different perspective 😳😂. Truly good wishes your way. 

[MPAV]

Yeah normally I would agree with all that you said except for the one major pitfall in the "what if" for me that what if is that since its Square that K am dealing with I know it will continue getting brushed off and not ever handled or even looked at cause it would require them actually providing the support that I expect customer support to provide to a client of any business... Which would be well any at all would be a god start but In my personal experience with Square it just doesnt happen they are always just like ahh yes another B.S. pre scripted response so I.can just not actually do.anything at all and can customer can just not get any help that sounds like a perfect way to help that customer...

U Mayfield differently about it but I literally have been trying to get help with this exact same problem for more than an entire year literally like and I have got absolutely nothing except the prescripted responses that I've sent to you guys and I double check my emails triple check my emails I've called I don't even know how many times I've got like more than 10 escalated cases about this exact thing and it just always goes nowhere Like they say they're going to have somebody to get back to me they're escalating it up to technical support and then I get an email saying sorry you're not eligible for loan at this time try back later and that's all I ever get and then I get crickets every single time.

[DHVAC]

Same here. Its bananas. You would think good customers who pay early and ontime, would not have this problem. After 4 loans, ive started to rely on them, so this puts people like us in a hard spot. Im still waiting. My 1st 3 loans i got offers at 75% paid. This last 4th, i paid off and am still waiting, 2 weeks or so i believe, and the same pre scripted customer service responses. Hopefully we get offers soon. 

[MPAV]

yeah I just finished out my 5th had it paid in in full in less then 120days same with the previous 4 loans I have had my acct with square since 2019 so in 6 years I have only received 5 loan offers from them in total ever. Ive paud all of them in less then 6 months from receiving them. I have never not 1 time ever received a new loan offer while I still had an active loan that wasnt fully paid ever. Honestly it baffles me that they would offer anyone a new loan when they havent paid off the existing loan honestly. But thats irrelevant im stil floored that a manager emailed me and repeated what the eligibility page is for and then told me but you cant see those factors because of your current account activity and we cannot evaluate your acct to get a new loan because of your current account acivity.

I am still like hmm okay so you base giving loans to people based on the factors you mentioned in the email and those factors are determined by your account activity but you cant see those factors because of your account activity Im like onay so you cant review my acct because of the activity it has, but you issue loans based off of a customers account activity yet in the same sentence say and thats why you cant see those factors but thats why we  cannot review the account is because of the accounts activity???

They are contradicting everything that they are saying about it and acting like somehow is supposed to get me to be like yeah that makes total sense now... 

How in the literal **bleep** is telling someone that

Loan eligibility is determined by an accounts activity but we cant check your eligibility because of your account activity is supposed to be an answer to that question?? 

I'm at a total loss at this point honestly. I need help with my account and ask the company that issued me the account that should be able to help me with the account that they host, that they provided to me and that they setup and that they have total control of yet they cant help me with that account? 

  IF THE COMPANY PROVIDING THE ACCOUNTS CANT HELP WITH THE ACCOUNTS, IM SEEING A MAJOR GAP IN HOW THATS SUPPOSED TO BE VIABLE FOR THE PERSON THEY SETUP THE ACCOUNT FOR, THAT PAYS THE COMPANY TO BE ABLE TO HAVE THAT ACCOUNT.

SO IF SQUARE CANT HELP CUSTOMERS WITH THEIR SQUARE ACCOUNTS THEN WHO CAN I.mean like seriously though.

[kacey_k]

My most recent one was my lowest yet as well. It’s crazy cause I’ve made way more than I had in loans prior but I did go part time and now currently on part part time branching out on my own soon as a mobile salon. 

[DHVAC]

4 loans paid early here, last one 2 weeks ago. And no offer, not once, even at 75% paid off. Customer service says the same thing over and over. No reason why im not getting a offer. 

[MPAV]

I paid my last loan off a month ago, no.disputes no chargebacks 9k in processing in last 30 days and 11k month before that and nada here too so I feel you pain.

[DHVAC]

Its bananas, and they dont tell you why. Its backwards business in my eyes. If a customer paid 4 loans off very early, along with the moderate interest, then i would think that person would continue to get loan offers as usual. The entire time im paying the loans off, im looking forward to my next loan, especially after 4 loans!!, you kinda start to rely on them a bit. Its a kick in the D when u dont get a offer, and there is no real reason why? Im a very disappointed square user. 

[MPAV]

Im right there with you man I promise you. It also makes it sl much more frustrating to see all the people that dont pay their loans off rihht away that dont do tons.business with square that have only had an acct with square for like less then half the amount that Inhave that process a fraction of the amount that I have with Square and then seeing those people get offers at like 73 percent paid on their last loan but then Square cant even just provide an actual real reason as to why they wont do the same for my company. My company that always has and always does pay my loans off early everytime, that processes hundreds of thousands of dollars every year with them year in and year out, doesnt have chargebacks, doesnt have disputes, doesnt have complaints, and consistently uses Square to process all my company's transactions it just doesnt make any sense at all!

But alas I dogress Im about to just say f&-k it and move to a processor that can at least be transparent about whats up with my account status instead of always just playing this dumb **bleep** runaround game that Square loves to play so I  keep using them and paying them thousands upon thousands of dollars in fees, but they cant even send a real response to an escalated customer support inquiry its just total.B.S. and so frustrating!

[B-dot]

So we all know that business "slows down" after Dec 25th.

Does the algorithm take "pre Christmas vs. post Christmas" sales into account?  In other words, will Square NOT punish us for having lower sales after Dec 25th in determining loan eligibility?

[MPAV]

Lol well it sounded good at least!

[MPAV]

Any dips.i processing have a negative impact on eligibility to the best of my knowledge. 

Honesyly a.manager at Square just told me yesterday that they cant even review my account for loan eligibility because if my account activity which would make sense if my account had no.activity but when Im processing lke 10k a month consistently that just doesnt add up to me at all. But Hopefully youll get a new offer sooner then later and hopefully they wont just overlook your account and start doing to you what they have been doing for me for years now which is well basically not a lot except allowing me to take credit cards as a payment method but at this point I think thats just about all they do for me orher then get me.realkt upset cause they wont do anythjng else.for.mt company at all really!

[NicholeK2]

Hi All, any updates?  We are at 69% paid off and we are all in the green- have had several loan offers before and all came in at random amounts paid varying from 45-84%.  We're opening up our second location this month and it would be so helpful.  Was curious if square might be waiting until the new year in general.  Anyone with offers in late December?

[DHVAC]

Nope, nothing.