Delivery date request on ordering

[Lepap]

At the moment when a client orders with scheduling delivery turned on, the website still gives a suggested delivery date 2 steps before checkout!  So most customers will see this as the delivery date of a product they may want on a specific day (a birthday cake for example)

this is causing me many issues as clients are not going as far as checkout assuming that they can’t get the cake the day they want.  

it needs to be that if scheduled delivery is turned on, that the website does not suggest a date, until the client selects when they want the product. 

[#2]

Hi everyone 👋!

I know this has been a much-sought after feature and I just want to share that the ability to schedule delivery is now available in cart. You can read more about it in our Product Update. 

Now, when customers are placing an order, they will be change from from ASAP to Later before going to checkout. 

If you are running into any issue, please let me know and I can look into it for you! 

[BuenasBurritos]

Hi

Im trying to set up a scheduling option on my terms - for example, I want customers to be allowed to order in advance (anytime) but only be able select from a small delivery window - such as Fri/Sat/Sun between 6-9pm.

I have enabled the 'scheduling' toggle button in the 'Business' section of 'Accounts & Settings'. 

One problem area is the 'Location' settings which require to input operational times and dates. From what I can gather they automatically assign the delivery time inclusive of preparation time. 

I have tried to leave blank or filled in different times to see if can get round but makes no difference. 

Similar to another user, I get the same window at the checkout which says you can make changes to delivery times, but its just an empty box which when filled with text doesnt change anything. 

[Lepap]

Can you confirm if the scheduled delivery feature we have been discussing is actually going to change?  Or are they just considering it?  We’ve now been talking about this since August, and it’s now nearly Christmas.  Is this normal?  

[tranguyen]

Hi @Lepap, the scheduled delivery feature is going to change. It is currently in development and we are expected it early next year. I don't have a specific date or timeline to give since there may be unexpected delays. 

Feature requests can take time for our team to build and sometimes it can takes months. I hope I'll be able to share more with everyone soon. 

[littleships]

Hi...I notice in the 'Delivery' option the purchaser is presented with a today default time option and the only way they can change this is after payment is made. This is confusing. Most e-commerce platforms allow customers to choose the delivery timings after they have paid. 

Does anyone know how this can be improved or how to get around this?

I think with the current design many potential customers won't 'commit' to an order where they perceive they can't change the automated designated time and date before they pay (even though they can later in the process but won't be aware of this) and will drop out of making a delivery purchase

Thanks for any help.

Kind regards

James Thomas

Little Ships Restaurant and Cafe, Ramsgate, Kent, UK

[tranguyen]

Hi @littleships, thanks for your post! This is a very popular feature request and I know our team are working on implementing this. At the moment, I don't have any exact date or timeline to share right now but I'll be sure to reach back out once I have an update from the team.

For the moments, I've seed some sellers creating an announcement banner or pop-up on their site to let customers know they can schedule their delivery at checkout. Other sellers have make create modifiers for delivery slots and let the customers select it that way.

[littleships]

thank you...I have another question

When will Square be including what3words as part of the delivery choice?

[tranguyen]

Thanks for sharing this! I haven't come across them before but I'll be sure to flag it with our Product & Partnership team for consideration. 

[tranguyen]

Hi @ESkalli, thanks for your post! At the moment, if you have enabled scheduled delivery, customers will be able to select their time slot at checkout after they have enter their delivery information. 

I know our team are working on a feature that will allow customers to schedule their delivery the same way as pickup. However, I don't have an exact date or timeline to share right now but I'll be sure to follow up on this thread once I have an update from the team.

For the moments, I've seed some sellers creating an announcement banner or pop-up on their site to let customers know they can schedule their delivery at checkout. Other sellers have make create modifiers for delivery slots and let the customers select it that way.

[maximo]

Hi There 

I hope you guys can help 

Although in my settings i have set scheduled delivery allowed by going to the basket and changing delivery times it brings me to a page were i can only change delivery address ...

if i checkout using pickup option im able to change pickup time.

thank you

[Ash176]

Hi @maximo ,

The scheduled delivery is at the checkout stage after the customer has entered there name, address, email etc. It will then show a section which says deliver ASAP or at a later date.

Hope this helps,

Ash