Delivery date request on ordering

[Lepap]

At the moment when a client orders with scheduling delivery turned on, the website still gives a suggested delivery date 2 steps before checkout!  So most customers will see this as the delivery date of a product they may want on a specific day (a birthday cake for example)

this is causing me many issues as clients are not going as far as checkout assuming that they can’t get the cake the day they want.  

it needs to be that if scheduled delivery is turned on, that the website does not suggest a date, until the client selects when they want the product. 

[#2]

Hi everyone 👋!

I know this has been a much-sought after feature and I just want to share that the ability to schedule delivery is now available in cart. You can read more about it in our Product Update. 

Now, when customers are placing an order, they will be change from from ASAP to Later before going to checkout. 

If you are running into any issue, please let me know and I can look into it for you! 

[maximo]

Hi Ash 

thanks for your reply. Yes correct and it works thanks. But pickup can be scheduled before checkout and much better for customers, I hope in future you can add the same to delivery 

thank you 

[tranguyen]

Thanks for your post @maximo (and thanks for stepping in @Ash176)! 

I know our team are working on a feature that will allow customers to schedule their delivery the same way as pickup. I hope to share an update with everyone soon. 

For the moments, I've seen some sellers creating an announcement banner or pop-up on their site to let customers know they can schedule their delivery at checkout. Other sellers have make create modifiers for delivery slots and let the customers select it that way.

[DarrenGWLB]

We're having exactly the same issue. 

Customers need absolute clarity. 

I run a balloon delivery business with two locations. 

A customer can arrange pick up on a certain date and time however until you get to checkout stage the screens are very confusing and customers will abandon carts. 99% would not go as far as payment section before choosing a delivery date when random dates are given on screen as defalt

[Lepap]

Is there an update yet?  There must be some progress surely?

[houseofchaplin]

Hey,

I'm having issues with the delivery time option in the shopping cart. It says change but when you select it it provides no option to select a delivery slot. 

I've taken the Apple Pay and Google Pay options off to encourage customers to the checkout (where you can select a time and date) but this will result in a loss of sales, I feel. 

Is there any way of turning the option off in the cart? Won't be perfect but better than the current model. 

Would love some help on this. 🙂

Chris. 

[Sam_400º]

Have you got a link to your site? 

Are you sure there isn't the option? It's normally at the top once you click on change, where the option is ASAP or Later....

[tranguyen]

Hi @Lepap, I've checked on this and there are still a few more tasks that need to be completed before the feature is rolled out. We're hoping to have it ready and working soon (within the first half of the year) but I don't have an exact timeline in case there is any push back or delays. I am conscious that this is a feature that's very much needed and I will circle back when there are more to share. 

[tranguyen]

HI @houseofchaplin, thanks for sharing this! This is a very popular feature request which we're tracking here. The last update I have on this is there are still a few more tasks that needed to be complete before the feature is rolled out and customers can select their preferred time & date before checkout. I don't have an exact timeline to share right now but I'm keeping my eye on it and will follow up once I have a confirmed date.

For the moments, I've seen some sellers creating an announcement banner or pop-up on their site to let customers know they can schedule their delivery at checkout. Other sellers have make create modifiers for delivery slots and let the customers select it that way.

[Macscott54]

Just to confirm that we too have the same comments on the pickup and delivery slot selection being on the basket summary for pickup and not until check out for Delivery. Also the estimated lead time in red is confusing for customers. We lost business on the above and are considering a new platform as it is not happening your end.

[Dan4]

@Lepap @pixierose @Macscott54 did these issues get resolved do you know?  I'm new to Square and having exactly the same issues.  I didn't think Square would be this backwards considering the advancements with Shopify etc.  I'm assuming the 'fix' has still not happened?

Thanks

Dan