Delivery date request on ordering

[Lepap]

At the moment when a client orders with scheduling delivery turned on, the website still gives a suggested delivery date 2 steps before checkout!  So most customers will see this as the delivery date of a product they may want on a specific day (a birthday cake for example)

this is causing me many issues as clients are not going as far as checkout assuming that they can’t get the cake the day they want.  

it needs to be that if scheduled delivery is turned on, that the website does not suggest a date, until the client selects when they want the product. 

[#2]

Hi everyone 👋!

I know this has been a much-sought after feature and I just want to share that the ability to schedule delivery is now available in cart. You can read more about it in our Product Update. 

Now, when customers are placing an order, they will be change from from ASAP to Later before going to checkout. 

If you are running into any issue, please let me know and I can look into it for you! 

[Lepap]

I flagged this in August 2020.  I’ve been told by multiple staff it will be fixed and it never happens.  Go to shopify it will give you a better service

[Aphora]

Hi all,

Any updates yet?

Thank you

[tranguyen]

Hi @Aphora, thanks for checking up on this!

From my last check in with the team, they are hoping to have this feature rolled out in the first half of the year. It was tentatively scheduled for Q1 but it may happened later now as the team work to make sure the feature is fully functional and won't impact any other services. Aside from this, I don't have any further information to share right now but I'll be sure to update this thread once I have more information. 

[JennyY]

Yes, we also have the same problem. Customers are really confused as they can schedule time for pickup but not delivery in the main page or shopping cart.  The only way to schedule the delivery time at the moment is at the checkout page after the customer entered their email and telephone.  I have to explained to customers and it makes our business operation a lot hectic as well.  Please can you make the necessary fix for the flow as soon as possible.  Thanks.

[BuenasBurritos]

Hi JennY

I gave up trying to fix in the end - there are clear glitches - which may vary between different operating systems. I had to resort to using modifiers to give the customer a list of pre-set times from a drop down box next to the product. I only operate 3 days over weekend evenings, so would as an example do fri/sat/sun between 6pm & 8pm setting the options at half hourly intervals. So a customer could select 'sat 8.30pm' or 'sun 6pm'. It is restrictive, but works. Other note is dont select pick up or delivery options - again they cause issues - i had to select 'shipping'in the modifier.

[tranguyen]

Hi @JennyY, thank you for sharing this! 

I know our team are still working to make scheduling for delivery easier and we hope to have this feature rolled out within the first half of the year. I know this has been a long time coming so I hope I'll be able to share more information about it shortly, but we do want to make sure that all the features we introduce will work as needed and won't have any negative impact on current functionalities. 

While I don't have the exact date for when this will be available, I would encourage you to check out our Beta Community to join and potentially get access to new features first when we test them out.

[JAMESF]

Do we have any update on this? I've spoken to the support team on numerous occasions and was also told it would be rolled out last year. Every time I ask about it it's "being worked on". 

[tranguyen]

Hi @JAMESF, thanks for following up on this!

Our team have tested the feature and it is being rolled out gradually right now. I can see the option to schedule delivery before checkout on my site at the moment. If you haven't seen this yet, it'll become available soon.

I will also keep an eye out on my end and follow up on this thread once the team confirmed that the feature is fully rolled out to all sellers. 

[tranguyen]

Hi everyone 👋!

I know this has been a much-sought after feature and I just want to share that the ability to schedule delivery is now available in cart. You can read more about it in our Product Update. 

Now, when customers are placing an order, they will be change from from ASAP to Later before going to checkout. 

If you are running into any issue, please let me know and I can look into it for you! 

[tranguyen]

Hi everyone! I want to share a new Pickup & delivery settings that could come in handy. 

Now, within Pickup & delivery times, you'll be able to turn off the Automatically assign pickup/delivery times at checkout. When you turn this off, customers will not be able to see a pickup or delivery time (including ASAP) or be able to schedule orders at checkout. Instead, you can create a short message and instruction to let customers know what to expect. This will be shown during checkout and also included in order notification and confirmation emails.

I hope this will help!