Delivery date request on ordering

[Lepap]

At the moment when a client orders with scheduling delivery turned on, the website still gives a suggested delivery date 2 steps before checkout!  So most customers will see this as the delivery date of a product they may want on a specific day (a birthday cake for example)

this is causing me many issues as clients are not going as far as checkout assuming that they can’t get the cake the day they want.  

it needs to be that if scheduled delivery is turned on, that the website does not suggest a date, until the client selects when they want the product. 

[#2]

Hi everyone 👋!

I know this has been a much-sought after feature and I just want to share that the ability to schedule delivery is now available in cart. You can read more about it in our Product Update. 

Now, when customers are placing an order, they will be change from from ASAP to Later before going to checkout. 

If you are running into any issue, please let me know and I can look into it for you! 

[Lepap]

Is this being resolved?  This has been an issue for quite long enough and we seem to not be getting any responses from you at all?

[tranguyen]

Thanks for reaching out @Lepap! From the latest update, we've recently made a change to how customer can schedule their pickup on the main ordering page and in the shopping cart rather than at checkout. The team are working to make this work for delivery as well, so I hope to have an update to share on this thread soon. 

[pixierose]

Hi @tranguyen. This is a helpful development although some of the forced other developments are not particularly helpful:

- When selecting "local delivery" it now says "Estimated Delivery Time: 1 minute to 1 hour". Whilst this is correct, it only applies when our shop is actually open which I have restricted through the delivery timing function. So if I go on the website on a Sunday eve it looks like I can get delivery in 1 minute to 1 hour, whereas actually you can't for 4 days. Is it possible to turn this comment off?

- When entering delivery address it brings up the delivery charges. To allow one of my subscription products to be charged inclusive of future deliveries I've had to set delivery over £99 as free but I don't want this displayed in general. Ideally you could set delivery charges at an item level - is this possible? If not then can you remove the auto display of this info?

[Lepap]

This system is so badly designed it’s unbelievable 

[Lepap]

Is there a way that this can be made more urgent?  This issue has now been going on for nearly 4 months.  We are having daily issues with customers for this and losing business every single day.  I have complained on every channel I can find, and I am constantly told that they are working on a fix.  It does not take 4 months to fix this. What else can be done here?  It’s costing me money

[tranguyen]

Hi @Lepap, I'm chasing this up with the team at the moment to see if we have any timeframe for when the feature will be rolled out to delivery. I know that this is a much-needed feature and I'll be sure to update this thread when more information are available. 

[tranguyen]

Hi @pixierose, thank you for your suggestions. From playing around on my end, it is not possible to turn either of those automatic comments off right now. I'm going to reach out to the team and see if there is any existing workaround and also passed your feedback to the Product team for consideration. 

[pixierose]

@tranguyen can you have a look at the attached. What is showing doesn't seem to make sense at all.

[Lepap]

I have another request for the scheduled delivery.  

at the moment the client can select the date and also the time.

can you please request that the shop owner has a choice to give a delivery time range or no time at all.

At the moment we could have 10 orders on the same day all asking for 10am delivery.  This is obviously impossible to do.  And so the time selection feature causes more problems than it solves.  

do I need to raise this somewhere else?  Or can you make this request?

[tranguyen]

Hi @Lepap, I can definitely raise this feature request for you. In the meantime, you can try to setup order limiting to help with the issue. While it won't let you assign a date and time to a customer, you can limit the number of orders that can be picked up or delivered at the same time to avoid too many customers choosing the same slot. 

You can edit this by going to your website > Settings > Pickup & Delivery > Edit location > Order timing settings.