How do I file a dispute for a purchase/charge?

[AnitaS]

I paid for merchandise and never recieved it.  How do I dispute this and get my money back

[Kassi_]

Hi @AnitaS - 

The best way to file a dispute is with your bank. Then, we would work with your bank on that dispute. 

[mali75m]

The title of this thread has been edited from the original: Dispute

I need to know how can I open a dispute from a fictitious website?  I want my money back.  I ordered a product on 05/20/20 and they have not yet sent me the item I bought.  I contact the seller and they said they do not see my order.  The money was taken from my visa using Square, the name on the receipt is debra, 1706 e harwell rd., PHOENIX, AZ 85042 with an Auth code: 089662. 

How can I dispute this transaction and get my money back? 

Please help!

[jjgard]

I'd suggest contacting your credit card issuer to initiate a dispute.

[JustinC]

Sorry you're going through this @mali75m. @jjgard is right (thanks for chiming in) - your bank will be the best resource, as they have a process to challenge fraud purchases. 

Once your bank initiates the Disputes Process, we'll work with your bank towards a resolution for the charge. 

[David-scr]

I need to file a dispute for a purchase I made with my square card

[Joe]

Hi there, @David-scr 👋 Thanks for reaching out to join us here on the Seller Community! 

Here is a helpful guide which will walk you through filing a claim for purchases made through Square Card.

Let us know if you have any additional questions!