How do I cancel a refund I accidentally requested?

How do I cancel a refund I accidentally requested?

113,912 Views

Message 1 of 65

1 Solution

Unfortunately in most circumstances, it's not possible to cancel a refund. Once you take the final step in the refund process, which is to tap the final "Issue Refund" button, our system immediately begins processing to send the funds back to the customer's bank.

At this point, I'd recommend contacting the customer to re-process the payment. If you sent the customer an email receipt, our support team can reach out to the customer on your behalf and request they contact you. If you'd like our support team to do that, please fill out this form.

View Solution >

129,085 Views

Message 4 of 65

64 REPLIES 64

How do I stop an unauthotherized refund??

12,504 Views

Message 43 of 65

Hi @tquilty — So sorry to hear about the trouble! It looks like another seller had the same question, and received an answer. Check out the reply from Caty and let us know if that helps!

Sean
he/him/his
Product Manager | Square, Inc.

12,481 Views

Message 44 of 65

I put my phone in my pocket after taking an order. Once I pulled it out to take another order I relized I had refunded my transactions while in my pocket. Is there a way to reverse a refund so that I can get my money back?

12,517 Views

Message 45 of 65

@Chatterbox423 - So sorry to hear about the hiccup! Please check out Caty's answer on this thread for more details on your options.

Sean
he/him/his
Product Manager | Square, Inc.

12,407 Views

Message 46 of 65

I over charge customer and i refund all mony

12,425 Views

Message 47 of 65

Hi @elzains — Sorry to hear about the trouble! It looks like another seller had the same question, and received an answer. Check out the reply in this thread for the answer.

Sean
he/him/his
Product Manager | Square, Inc.

12,265 Views

Message 48 of 65

Needing help as I am not sure if I already refunded an entire sale..I only meant to refund 10.00... now what?

12,272 Views

Message 49 of 65

Hi @Emma — So sorry to hear about the trouble! It looks like another seller had the same question, and received an answer. Check out this thread for more details.

Sean
he/him/his
Product Manager | Square, Inc.

12,203 Views

Message 50 of 65

Can you stop /cancel a refund ??

12,089 Views

Message 51 of 65

Hi @Shell28 — It looks like another seller had the same question, and received an answer. Check out this thread for more details.

Sean
he/him/his
Product Manager | Square, Inc.

12,026 Views

Message 52 of 65

I accidentally refunded the wrong customer. How do I get my money back?

11,964 Views

Message 53 of 65

Hi @ChipDe — It looks like another seller had the same question, and received an answer. Check out this thread for more details.

Sean
he/him/his
Product Manager | Square, Inc.

11,865 Views

Message 54 of 65

I refunded in error. How do I correct this? The customer is not

present.

Thanks!

11,843 Views

Message 55 of 65

Hey @Bruno2017, I went ahead and moved your post to this thread since it's a similar question.

Once you select "issue refund" Square begins the process of returning the funds to the customer. Once the process has started, we won't be able to cancel it. I recomend reaching out to this customer to re-process the transaction. If they received an email receipt our Support Team will be able to reach out to them upon your behalf.

Feel free to check out @Caty's answer on the first page of this thread!

11,878 Views

Message 56 of 65

How do I cancel a refund that I started to process

11,695 Views

Message 57 of 65

You can not cancel a refund. you have to contact the customer to reprocess the payment.

Bob Van Kalker
My Van Kalker Farms Garden Center Facebook page
My Rise'n Roll Bakery Schererville Facebook Page
My Rise'n Roll Bakery Valparaiso Facebook Page
My Rise'n Roll Bakery Cedar Lake Facebook Page

11,630 Views

Message 58 of 65

Hey there @zee -

@VanKalkerFarms is correct - I went ahead and moved your post to this thread where other sellers have asked this question as well. Be sure to check out @Caty's answer on the first page of this thread.

11,607 Views

Message 59 of 65

It was suppose to be how to refund training and not an actually refund.

11,070 Views

Message 60 of 65

This reply created from merging an existing thread: "If I gave a refund mistakingly how can I cancel it from my square deposits" The author has been notified via email.

I got a deposit and I accidentally refunded it how can I stop the refund from going through

10,935 Views

Message 61 of 65

This reply was created from merging an existing thread: Refund question

Is there a way to cancel refunds?

10,807 Views

Message 62 of 65

There is not a way to cancel a refund. You would have to run the transaction again.

Bob Van Kalker
My Van Kalker Farms Garden Center Facebook page
My Rise'n Roll Bakery Schererville Facebook Page
My Rise'n Roll Bakery Valparaiso Facebook Page
My Rise'n Roll Bakery Cedar Lake Facebook Page

10,794 Views

Message 63 of 65