How do I cancel a refund I accidentally requested?

[Iamsamiam74]

How do I cancel a refund I accidentally requested?

[Upstage]

How do I cancel a refund? 

I had a customer request a refund but refused to return the product. My employee initiated the refund without getting the product back. 

The refund has not reached the customer yet BUT if it does, we will be out the funds and product.

[Joe]

Hi there, @Upstage. Thanks for joining us here and asking your question on the Seller Community! We are always stoked to see new users here, and we hope to hear more from you! 

I've gone ahead and merged your post with s similar thread of Sellers asking this same question. I would recommend take a look at Caty's Best Answer to determine your next steps. 

Let me know if you have any additional questions! I am here to help. 

[steved72]

Message as soon as you can via help, within 5 minutes I had the refund cancelled.

https://squareup.com/help/au/en/contact?panel=FAB456B04971

[LaRoc_Salon]

I processed a refund on accident. Is there a way to cancel the refund? Or do I need to wait the 7 day processing time and re charge the card?

[Joe]

Hi there, @LaRoc_Salon 👋 Thanks for reaching out to us here on the Seller Community!

I've merged you post with a similar thread of Sellers also looking to cancel their refunds - this move is for us to keep track of Sellers who are inquiring about this. This Best Answer from Caty will give you some insight into next steps.

Let me know if you have any questions! 

[jcutno]

i accidentally processed a refund. how can i cancel while its still pending?

[Joe]

Hi there, @jcutno! Thanks for reaching out to us here on the Seller Community!

I've merged your post into an existing thread of Sellers also asking this same question! I would reference this Best Answer from Caty in regards to cancelling an refund for your customer.

Let me know if you have any additional questions. We are here to help! 

[George]

Please see the info above for answers.

[yuriykogen]

I need return to my account amount,which I did refund by mistake on05/12/16

[MzGambel]

I accidentally sent a refund and need to cancel. Please help!

[George]

Since this is an account-specific question—and Square Communities is public—can you please get in touch with our Support team? https://squareup.com/help/us/en/contact

They can work on your issue and try to get things resolved.

[sensuousplayrm]

They were not able to resolve  this issue for me... 😞

[Sandy]

How do I fix an accidental refund to a credit card purchase?

[Sean]

So sorry for the delay in responding! Since most refunds are processed instantly, you will most likely have to re-charge the customer's card again. Having said that, please feel free to reach out directly to our Support Team, and then they can dig a bit deeper for you and verify this.

Just fill out this form: https://squareup.com/help/us/en/contact.

[jgcarpetcleanin]

i did 2 refund by mistake on 4/25/2016 how i get my money back?

[Jeuris809]

I refund a customer 49$ by mistake how can I get that money back?

[Kelly]

Check out Caty's post above for information on cancelling a refund. 

[dawnmirabal]

Its in the heading. 

I refundd the wrong transaction.

[Magan]

How do I stop a refund? If the money is not in my account will it still process

[tahlilep]

I accidentally requested a refund, but didn't mean to. How do I stop this process??