Where is my reader? How can I check the tracking?

[SS1]

Need to check status of Square, make sure shipped

[Helen]

Hi @LMei, so sorry to hear you've been waiting since February. 😕It sounds like your reader might have got lost (don't worry, there's no account information on the readers!) so if you haven't already you can order a new one from the app:

1. Sign in and tap the three horizontal lines in the upper left.
2. Scroll down and tap Settings.
3. Tap Card Readers > then tap Magstripe > Get a free reader.

They take about 5-7 days to arrive in the mail.

[Paulaw]

If this is an example of Square customer service it is SAD!  I have a friend who swears that The square is good for her business! Evidently that was in the past because most people are saying that they are NOT Receiving their equipment that is not good business!  Just tell the customer to go to another store and buy the equipment!  PERIOD BECAUSE YOU ARE NOT GOING TO SEND THE NECESSARY EQUIPMENT!!!

Not good Business!

Disappointing!

[nika]

Hi @Paulaw- Have you personally not received your first free reader? If not, give our CS team a call so they can look into it for you. They can be reached via phone M-F, 6am-6pm PST or any time via email.

[Ask]

I ordered my reader on 3/20 and it was shipped on 3/22 but I haven't received it yet it's 4/5-why?

[George]

Seems like your question is similar to the one in this thread.

Please see above for more info!

[86]

I never received my square reader. I ordered it awhile ago

[GlassJudy]

It can take up to 10 business days to receive your reader from Square.  See this thread for suggestions on what you should do.  If you need it very quickly, you can buy one at a local electronics big box store.  It will cost $10, but will include a redemption code from Square for that charge.

I wish you good luck.

[MsLrwis]

It's been a month 

[Chad]

Hello @MsLrwis, if it's been longer than 10 business days I recommend contacting our Customer Success team. 

[mrtmicrogreener]

I have not received the card reader that was to be sent to me as soon as the account was set up, that was about 6 weeks ago. What do I need to do to get you to send one to me?

[Joe]

Hi there, @mrtmicrogreener 👋 Thanks for reaching out to us here on the Seller Community! So sorry to hear about the trouble with your reader. We would love to take a look into this for you.

When you get a chance, we would recommend reaching out to our Support Team! They can get you squared away. 

[sommerssolution]

I ordered my Square 1-2-2021 and still haven't received it

[Joe]

HI there, @sommerssolution 👋 thanks for reaching out!

We're not able to see account or order specific information here from the Seller Community. If you give a reach out to our Support Team, they can take a look and help navigate where your reader is at. 

We will keep an eye out for your contact!

[fpcsouthold]

I already paid $10. for this one

[karen-fc]

I ordered mine August 12th. It's September 25th and I still don't have it. Tracking is useless.

[kellyj]

@karen-fc

Sorry this has been a frustrating expereince for you. If the reader has not arrived yet, it is likely that it was lost in the mail. DHL only tracks the shipment until USPS takes over and delivers the reader. Apologies that it hasn't made it to you yet.

If you want to purchase one at a local retailer we'd be happy to reimburse your purchase for the Magnetic Stripe Reader.  Also please feel free to contact Support and we can order another one for you. 

[Mother]

I also have not received my reader and IRS been more than 10 business days.

[isabelle]

Hey @Mother!

Really sorry to hear that. Perhaps it got lost in the mail. 

Please contact us when you get a chance so we can make this right. 

[Man1lp]

where is my square reader I ordered it over it over 3 weeks ago

[Bigun]

I ordered my reader a couple of months ago and still have not received it. What's up?

[fourpawstreats]

it has been 10 days since it was drop off at the postal office in st louis . i have no way to track it since that date.