Payment delay

[Zhina]

hi, i had a customer make a payment yesterday on australia day for $200. Sale went through, but i have not received the funds yet. Is there a delay due to public holiday ? . I bank with ANZ 

Thanks

[Seamus]

Hey @Zhina,

Thanks for reaching out!

While we're not able to look into account specific issues via our public community forum, please get in touch with support for further assistance!

You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.

You can also check your online dashboard to see if the funds are still with Square, or you may have recently been emailed confirming we've sent funds. You can also view a history of your transfers here.