[Update] Restaurant POS Redesign coming March 5

[#1]

Hi sellers,

As we mentioned in January, we redesigned the Square Restaurants POS to make it easier to navigate and stay productive throughout service. This redesign includes highly requested features and a new look and feel that will appear on all of your devices starting March 5, 2024.

This update helps you:

• Speed up order entry by adding images to menu items and group tiles.
• Personalize hospitality by adding customer profiles to orders.
• Keep service moving by accessing common actions from Checks, Floor Plans, or Cart.
• Get to the features and reports you use the most quickly and easily with customized navigation.

If you tried these changes out via Release Manager, we hope you’re enjoying them! If you haven’t turned these updates on yet, they’ll start appearing across your devices starting March 5.

ℹ️ Note: this upgrade requires POS v6.36 or newer

Learn more about the Restaurants POS Redesign →

[jennangel5]

My thoughts exactly!

[Hadley]

Hi everyone - Hadley from the F&B Product Team here! 👋 Thank you so much for your questions and feedback. I wanted to provide an update on showing notifications for Online Orders in the bottom navigation.

We've heard the feedback loud and clear and have added this back as of app version 6.40 which is now fully available on all RST POS hardware. You'll see notifications with order counts for any online orders if you have this set up on your POS. 

Additionally we're working to address concerns around adding item counts to tiles on POS and should have an update to share there soon. 

As always please continue to share any feedback, thoughts, or questions. 

[Apt9F]

The update appeared during service yesterday and has a ton of issues.  

The lack of detailed documentation and how to customize is frustrating. 

You can see my thread HERE

[jennangel5]

Can you please fix the drawer opening delay? It is already causing problems and we have not gotten to our busy season yet. 

[QSP130]

Why was the "track remaining items" option removed during the update? I've spent hours with customer service, and no one will acknowledge this HUGE change. Where is functionality with count on tile?

So ridiculous to introduce an update with ZERO information about how to customize. Really, really poorly done.

[jennangel5]

@analogcoffee I checked the app for updates how I normally would, and it just said "open" where it would normally say "update", but I touched it to open the details of the app listing and it said "update" in there! I did the update and it is working now!! Pops right open when you press the dollar amount!!

[Richard1963]

Hi Hadley, We have just received the update in our venue and I am not impressed to be honest. The changes has created more steps to complete a process.

Why do we need to see the titles of floor plans across the top? We keep historic floor plans (ie Valentines Days etc( that were fine to have access via swiping right.

Pictures on the item name: This makes it difficult to read the item. Teams don't need pictures as they get used to name. Customers might like pictures so these belong on menus (if that is the style of restaurant) so I don't see the value. (we have removed these painstakingly of every item. I do wonder why someone thought this would be a good idea

When you go to order some items now, it gives you all the options that were previously hidden or restricted to supervisors, ie discounts. Now these come up straight away and it takes another step to remove them on each item.

When I called up, some of the support team were not across these changes and did seem a little perturbed by some of the changes.

Please, when making changes, ensure they simplify the operation, not add steps. Ask the end users what will help them.

I still have issues with modifiers. Why when using them, they then stop the ability to group the product to the kitchen or bar, the Kitchen need to see 3 steaks all together, not separated out by other items on. docket. Same issue with prices on modifiers, you can't order 2 gins and 2 tonics (modifier charge extra) So again it takes time and separates the items on the dockets . To the bar, it would make it better, simpler, cheaper if they got a docket asking for 2 gin and tonics, not individually listed.

I perviously worked in corporate retail ( Tesco/Specsavers/EBOS) and was part of working groups to give input/trial/give feedback from the coalface in ensuring changes were operationally fit for purpose. I am happy to offer my services/support to any such group.

[Lachozamv]

any updates on when the loyalty sign-in and redemption option screen will be available in the beta program for restaurants? Finding that i am losing in person ordering for my loyalty subscribers, and its causing us to lose revenue. Love the new features with the beta redesign but am not thrilled that its been over 4 months and still no answer as to when loyalty subscription will be available. Seeing that this program has been such a huge success for my restaurant, I am not sure how much longer I can wait for square to make it a priority to add back in. Afterall its a paid service and should be made priority.