New Order Alerts for In Store Open Tickets

[Variantbree]

Yesterday, out of nowhere, we started receiving this pop up alert We have always received this alert for Online Orders. The problem is every time we created an In Store Open Ticket, this box popped up. We received the alert again every time a new item was added to the Open Ticket. For context, we normally get 2-3 online orders a night and see this alert. The last day we received this alert hundreds of times. Every time a bartender opened a tab or added a new item to a tab, the alert popped up. 

Square support could not help. I reached tier 3 and they said the software is acting as it is intended to. They completely glossed over the fact that it worked fine for the last 3 years, but suddenly changed overnight.

We are using Square for Retail on Square Registers that are up to date on the software. Any suggestions? 

[sciencemiller]

Having the same issue. Anyone find a resolution? We’re way too busy to be getting alerts every time we take an in person order. I’m worried about Mother’s Day overwhelming the team and/or missing actual online orders

[tilde]

Same issue, it seems like an oversight when merging the tickets with orders system

[Amanda_Bierock]

Noticed the same thing in the Android app (running on my cell phone). But haven't noticed it on my Square Register or iPads running Square (for Restaurants). Definitely annoying but since it was just on my Android app didn't think it was worth looking into and was just going to live with it.