New Order Alerts for In Store Open Tickets

Yesterday, out of nowhere, we started receiving this pop up alert IMG_9759.jpegWe have always received this alert for Online Orders. The problem is every time we created an In Store Open Ticket, this box popped up. We received the alert again every time a new item was added to the Open Ticket. For context, we normally get 2-3 online orders a night and see this alert. The last day we received this alert hundreds of times. Every time a bartender opened a tab or added a new item to a tab, the alert popped up. 

 

Square support could not help. I reached tier 3 and they said the software is acting as it is intended to. They completely glossed over the fact that it worked fine for the last 3 years, but suddenly changed overnight.

 

We are using Square for Retail on Square Registers that are up to date on the software. Any suggestions? 

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Having the same issue. Anyone find a resolution? We’re way too busy to be getting alerts every time we take an in person order. I’m worried about Mother’s Day overwhelming the team and/or missing actual online orders

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