Online Store: Why does my site show as 'not secure'?

[superchunk]

I recently switched over to the new online store powered by Weebly. It was working fine, until I upgraded and added a custom domain (my website is hosted by Wix). The link works, but it is NOT SECURE and it has caused all of my products to state, "not accepting payments at this time." I tried switching back to the domain that Square automatically assigned to our Weebly store, but I cannot find an option that lets me do that. It says SSL is automatic, to give it some time and it will override, but it's been about 10 hours since I switched domains, and it is  still not working

[Goldneye]

HI, I just checked your site and for me, I do receive the secure information.

Hope this helps!

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

[Bel-Contatto]

I've tried to go to my store with 2 different Android devices and an iPad and get this each time...

 

[Goldneye]

HI, what happens when you click Back To Safety or Advanced?  I believe that might be a Google thing.

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

[asianmart305]

Hello, I transferred my domain from Wix and for some reason, my website says it is not secure. I followed all of the correct steps. Is there any way to fix this?

[ashc]

Hey @asianmart305 and welcome to the Community!

I moved your post to a thread where this question has been answered already and there's seller discussion.

Check out the Best Answer above for details. 

In the future, don't hesitate to search your question first here or on the Support Center for your quickest answer too!

[VHBC2021]

For some reason, since we set up the online store our customers haven't been able to check out. We only have a few items in the online store - pre-ordering for our Pizza Night - but customers still can't check out. It says in the system that I can now accept orders and payments, but not on the external site. Help. I'm losing business without this option.

[Goldneye]

HI, I remember a recent Community discussion regarding this error.  You would need to contact Square Support.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

[Meloria]

I tried to unpublish and republish as suggested, but I'm still getting NOT SECURE. I started this process late last week or early this week and got the email saying my domain had transferred. I'm just worried that being NOT SECURE will inhibit any potential sales as I get my store set up. PLEASE HELP.

Thanks!

[Joe]

Hi there, @Meloria - thanks for writing in here to the Seller Community! Happy to have you!

If you've tried the above troubleshooting and are still receiving the message that your Online Store is unsecured, we would recommend flagging this over to our Support Team directly for further troubleshooting. They can take a more 'hands-on' and in depth look at your site.

We will keep an eye out for your contact! 

[Recycled_Minds]

My customers are receiving the alert "Connection is not private" when they click on my website. I have not connected a custom domain or touched any of the DNS settings. It says SSL is enabled as well. I also tried unpublishing my site and republishing it. I'm still getting the message. 

[design306lc]

My site is doing the same thing and I switched over my DNS records last week. Any suggestions here?

[MistyA]

Anyone else getting this notice?  I haven’t been able to access my website since last week, nor have my customers.

it was indicating that it showed that it may have been stolen

[Joe]

Hi @MistyA - thanks for reaching out to us here on the Seller Community and joining us here. We are happy to have you!

So sorry to hear about the trouble and confusion with your site, we can help clarify a bit. Isabelle does a great job here giving some details about what the Site Not Secure message means and how to rectify it. This is a message about the accessibility of your site, rather than over-all security or warning.

If you continue to have errors, we would recommend reaching out to our Support Team directly when you can.

[GinaHarlow]

I just experienced the same issue when I upgraded my site to one with a new domain name.  I went back into my editor and republished it.  Reloaded the screen that was on my URL and the Not Secure message went away.

[mc22]

I am having this same problem with my store not being secure.  I tried un-publishing and then publishing with no results.  Please help as I'm missing out on sales.

[CrushingCovid]

Hello I publish my website but when you navigate show a NOT SECURE message on google browser that mean the SSL certificate its doesn't work properly, can you help my to fix this,

I ready try to unpublish and publish again the site

[Joe]

Hi there, @CrushingCovid 👋 Thanks for reaching out to us here on the Seller Community! I am really enjoying your username 👏

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding troubleshooting their site that displays a Not Secure message.

Take a look at this Best Answer from Isabelle. She will walk you through some troubleshooting, but also point you to some next steps if those steps dont resolve the issue for you.

[ChiefSaint]

Customers cannot access my site - www.fsbcstore.com - to make purchases. They are being told it is not secure. Killing my online business. 

[Joe]

Hi there, @ChiefSaint - thanks for reaching out to us here on the Seller Community.

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding the Online Site reading this same error message.

Take a look at the Best Answer from this thread for more information.

Let us know if you have any questions!

[MarkBrunton]

I have cleared my Cache, republished my site, reset the SSL even restarted the computer

Nothing 

Does anyone have any help with this 

My photography site is now down

[Joe]

Welcome @MarkBrunton here to the Seller Community! 👋 Happy to have you. Thanks for reaching out with your question.

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding issues with secure sites. Take a look at this Best Answer from Isabelle - she will provide all the context and steps you need to fix.

Let us know if anything else comes up!