Online Store: Why does my site show as 'not secure'?

[superchunk]

I recently switched over to the new online store powered by Weebly. It was working fine, until I upgraded and added a custom domain (my website is hosted by Wix). The link works, but it is NOT SECURE and it has caused all of my products to state, "not accepting payments at this time." I tried switching back to the domain that Square automatically assigned to our Weebly store, but I cannot find an option that lets me do that. It says SSL is automatic, to give it some time and it will override, but it's been about 10 hours since I switched domains, and it is  still not working

[vseabury]

Family First - Family (1faisonfamily.com)

[_Violet]

Hi @vseabury  - I'm sorry to hear that this issue with your Square Site has brought you to the Seller Community! 😥

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

[vseabury]

I am having the same issue.  Please help.  Noone can access my site because it says it is not secure.

[mbpos]

Did you ever get a direct response about this issue? This is the exact same issue I'm having with my site. None of these threads directly discuss the solution to resolving this issue.

[danni111]

Hi @isabelle , I was sent here because I was having an issue similar to superchunk. I've tried the things you've suggested in the Best Answer post and am still having the problem with the "Connection Not Private" screen showing up. My online store isn't connected to a custom domain, and I've tried unpublishing and republishing my site.

[mhaghiac]

Online Store: Why does my site show as 'not secure'?

I recently switched over to the new online store powered by Weebly. It was working fine, until I upgraded and added a custom domain . The link works, but it is NOT SECURE and it has caused all of my products to state, "not accepting payments at this time." . It says SSL is automatic, to give it some time and it will override, but it's been about 48h since I switched domains, and it is  still not working. Thanks

[mhaghiac]

I recently switched over to the new online store powered by Weebly. It was working fine, until I upgraded and added a custom domain . The link works, but it is NOT SECURE and it has caused all of my products to state, "not accepting payments at this time." . It says SSL is automatic, to give it some time and it will override, but it's been about 48h since I switched domains, and it is  still not working. Thanks

[Joe]

Hi there, @mhaghiac 👋 Thanks for reaching out to us here on the Seller Community! We are happy to have you in the fold.

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding the 'not secure' status. Take a look at this Best Answer from Isabelle! It is helpful and can help clarify.

Let me know if you have any additional questions! We are here to help.

[faithandchic]

Hi I need help! I have been reading through this thread and tried everything suggested to no avail!

I have the site linked up to the domain i own , but still getting the whole site is not secure message which is preventing new customers from ordering online. PLEASE help! how do I get this resolved ASAP?

It has definitely been more than 48 hrs. and once again I did try all the troubleshooting suggestions.

[Joe]

Hi there, @faithandchic - thanks for reaching out and joining us here on the Community, so sorry to hear about the continued trouble with your Online Store!

If you've tried all of the listed troubleshooting above and are still having trouble, we would recommend reaching out to our Support Team as soon as possible. They can get some visibility on your site and settings to make sure everything is in order.

We will keep an eye out for your contact!

[LaudShawarma]

My website keeps showing Not Secure on the browser. This is making it appear not to be safe for customers to shop. On some browser, it appears as page not found.

Please help.

Thanks

LaudShawarma

[Valentina]

I've moved your post to a thread where you should be able to find the answer to your question, @LaudShawarma. If you're still running into trouble after trying the suggestions in the Best Answer, either let us know here, or reach out directly so we can dig in with you.

[LaudShawarma]

@isabelle I tried everything you suggested on here. After unpublishing and re-publishing the site, it still says Not Secure.

I have reset my domain and made sure that the IPV4 is pointing to my square shop, still says Not Secure.

I need help please. 

I have not been able to get any help and this has been going on for days. Customers are not confident to shop on my site because of this.

[Ngodup]

I recently switched over to the new online store powered by Weebly. It was working fine, until I upgraded and added a custom domain. The link works, but it is NOT SECURE and it has is driving customers away and preventing sales. What is the solution? 

[Ngodup]

I recently switched over to the new online store powered by Weebly. It was working fine, until I upgraded and added a custom domain. The link works, but it is NOT SECURE and it has is driving customers away and preventing sales. What is the solution? 

[Joe]

Hi there, @Ngodup - thanks for reaching out to us here on the Seller Community. So sorry for the trouble with your Online Store! I think we can help here.

I've merged your post into an existing thread of Sellers who were also experiencing this same issue. Take a look at this Best Answer from Isabelle for troubleshooting and clarity - it should get you where you need to be.

Let us know if you have any clarifying questions!

[jeanette]

My domain name was purchased through a different registrar,  I have added the IP address as instructed in the help articles. The domain name resolves to my online store now.

When I visit my site, there is a certificate installed which is issued to editmysite.com (Weebly shared SSL I am guessing) but it appears as "invalid" so I am still getting the security warning. And, occasionally (which is confusing), I see the "This site is not ready to accept payments" warning.

I have been working on this for about 4 days.

If I understand this answer correctly I have to enable SSL through the DNS settings via my registrar in order for the site to be secure. To have the ability to enable SSL through that registrar, I have to purchase one. If I have to purchase one, Weebly's shared SSL is basically useless for those who have domains registered elsewhere. 

[LaudShawarma]

It can be a bit frustrating. I got my domain with 1and1 and pointed it to the squarestore. And even though square says my SSL was working, my site kept saying not secure which made customers uncomfortable.

How i got it to work?

I went on my DNS on my 1and1 dashboard, reset the whole thing and re-entered the IP I got from square. O and make sure its IPV4 too.

Then went back to square dashboard, under general settings, unpublished my site for about 2 mins and republished it.

I hope that works and if not, call weebly customer service, they are quite helpful.

Good luck!

[jeanette]

@LaudShawarma Thank you. Yes. It is frustrating. Every site on which I've used SSL certificates (shared or purchased) has had trouble with setup for one reason or another.

I don't really want to redo my A records because it might take another 24-48 hours to go through the DNS system. If Weebly says all you need to do is publish your site and update the A records for your domain, that should be all that is needed.

I've worked in the IT industry and developed entire websites by writing HTML, PHP, and JavaScript using a text editor.  I've even created and worked with MySQL databases. SSL has always caused frustration and headaches for me. 

If it doesn't resolve within the next couple of days, I'm switching hosts. I don't have time to fight with technology that is supposed to be as user-friendly as Weebly.  

[BrisGspace]

Hey, I just published my new site and it saying un-secure, I'm not sure why as I followed all steps and prompts and was told the SSL would be applied automatically once it's published. Any suggestions?? My site is www.brisglamspace.com

[BrisGspace]

I've already tried to unpublished and publish the site, as well as my insta feed doesn't show up and it shows in preview.

[Joe]

Hi there, @BrisGspace 👋 Thanks for reaching out to us here on the Seller Community! Welcome! Happy to have you join us.

I've gone ahead and merged your post into an existing thread of Sellers who were also experiencing issues in regards to their site security and publishing. Take a look at this Best Answer from Isabelle - she is able to provide some clarity around the issue that you're seeing.

Feel free to shoot us a response if you have any clarifying questions! We are here to help.

[Bel-Contatto]

I've been trying to set up my Square online store for 2 months using the Square domain...I do not have my own website. Each time, when I input my square domain (bel-contatto.square.site), my browser says "Site Not Secure". I have published and unpublished several times, waiting 4 to 5 days each time. No matter what I do, the site comes up as not secure. PLEASE HELP PLEASE HELP