Online Store: Why does my site show as 'not secure'?

[superchunk]

I recently switched over to the new online store powered by Weebly. It was working fine, until I upgraded and added a custom domain (my website is hosted by Wix). The link works, but it is NOT SECURE and it has caused all of my products to state, "not accepting payments at this time." I tried switching back to the domain that Square automatically assigned to our Weebly store, but I cannot find an option that lets me do that. It says SSL is automatic, to give it some time and it will override, but it's been about 10 hours since I switched domains, and it is  still not working

[Arie]

Sorry to hear about the trouble with your site, @Wtwo. Please reach out to our support team here when you get a chance so we can take a closer look. Please let us know how you go!

PS. I noticed it's your first post, welcome to our community 👋 😊 

[Wtwo]

Thanks for the reply. It is resolved now. After going round and round I finally convinced the person in chat, that instead of telling me it was a problem on my end, to check the expired cert I was referring to, and discovered it was an expired stock certificate on their end (as I Suggested).

[Katie5]

An error pops up when my weebly website is searched.  It states my security certificate has expired.  How do I renew this?

[BernadetteA]

Welcome to the Community, @Katie5 🎉

I moved your post over to this thread where other sellers have run into a similar error. Please check out Olive's best answer pinned above for additional information. 

If you are still unable to fix the SSL, please let us know the site name so we can take a closer look. 😊

Thanks! 

[crazysrtguy]

i have had my square site for just over a year and noticed a drastic reduction in calls, come to find out my SSL certificate is expired, ive tried calling Square for days and cant get any help, please tell me how to update the certifcate.

[crazysrtguy]

my site is nautihookerwatersports.com please assist, i cant find out any info

[Ellie_]

Hi there @crazysrtguy,

Are you able to update your A records on your domain from ending in .178 to .164?

[AlleyCat1]

Help.  Why am I getting message  "not available $NaN" for online store items after publishing my online store? 

[_Violet]

Hi @AlleyCat1 - Thanks for reaching out to us here on the Square Seller Community👋

I went ahead and merged your post to an existing thread where other Square Sellers have discussed this issue as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future. 

Please see the reply from one of our Community Moderators, @isabelle , which has been marked as the Best Answer to this question ✅

I hope this information is helpful but please do let me know if you have any additional questions.

[paulsmilth]

If your online store is showing as "not secure," it can be a cause for concern and may impact the trust and confidence of your website visitors. The "not secure" warning typically appears when your website lacks an SSL certificate, which is responsible for encrypting the data transmitted between your website and your visitors' browsers.

MSP Columbus, a leading provider of web solutions, can help address this issue and ensure your online store is secure. By obtaining an SSL certificate from MSP Columbus, you can establish a secure connection and encrypt sensitive information such as customer data, login credentials, and payment details. This not only safeguards your customers' information but also enhances the credibility and professionalism of your online store.

MSP Columbus offers a range of SSL certificates that cater to different needs and budgets. Their expert team can guide you in selecting the right certificate based on your specific requirements. Additionally, they will assist you in the installation and configuration process to ensure a seamless transition to a secure website.

By partnering with MSP Columbus, you can eliminate the "not secure" warning on your online store and provide a safe browsing experience for your customers. Their commitment to delivering reliable web solutions and exceptional customer service makes them a trusted choice for securing your website.

Don't let your online store's security be a barrier to your success. Contact MSP Columbus today to learn more about their SSL certificate solutions and take the necessary steps to make your online store secure and trustworthy. With MSP Columbus by your side, you can focus on running your business while they handle the technical aspects of securing your website.

[shawnshawn1]

Hi Weebly,

I have the same issue "not secure site". I did not have this issue until recently; some change on weebly side I think. How do I fix this? I have I think a GoDaddy domain. Thanks,

Shawn Carter

www.shawnshawn.co

[laurenrae17]

I am having this same issue and it's so frustrating. My domain is from GoDaddy www.momsmagicalcrown.com and I paid extra for a protected domain. As soon as I merged to Weebly to hot my webpage, every time I share my webpage with others, it says it's not secure. I am about to launch a children's book that I wrote and my website is an integral part of my launch. Help!!!!

[Summer2024]

Hi there @laurenrae17! 

Any change to the DNS settings can take 24-48 hours to update on the backend. You will also need to make sure the domain is properly pointed to our IP address, that there are no AAAA records, and that the SSL is enabled on GoDaddy's end. 

If none of these steps work, I suggest reaching out to our Support Team to help further troubleshoot. You can give us a call at 855-700-6000 between 6am-6pm Pacific Time Monday-Friday.

You can also get in touch with our Messaging and Email Support Teams at any time here: squ.re/contactsqsupport

Hope this helps!