Help shape the future of Square learning 🎓

[Ryan_M]

Hey Community members! The Square Content team is exploring new ways to help you strengthen your business skills through online learning, and we’d love your input.

• Where do you usually go to learn about business topics?
• What would motivate you to take a Square Course?
• Do you prefer self-paced, live, or group learning? 
• Is there any content provided by Square that you find helpful? (Square support articles, blog articles, youtube or video content, etc)

Your feedback will help shape the next generation of learning experiences at Square. Drop your thoughts below, we’re listening! 

[GACoffee]

• Where do you usually go to learn about business topics? - YouTube or Square articles
• What would motivate you to take a Square Course? - Price, Length (more concise is better), Relevance, Quality
• Do you prefer self-paced, live, or group learning? - Self-paced if short or in small chunks, live if an hour. 
• Is there any content provided by Square that you find helpful? (Square support articles, blog articles, youtube or video content, etc) - Yes, all of it so far. Especially interested in the new food-centered content.

[HM4M]

I would only look at Square courses for things about Square. That said, I am not a huge fan of how to videos. I prefer to read through the steps as I can clearly see if the instructions are telling me to do something I have already done. Videos require you to fast forward and its very time consuming to go through several and then find out they are telling you to do what you've already tried and you do actually need to escalate for extra support. Puts me in a bad mood before I've even spoken to someone. 

[ascoach]

• To learn about new business topics, I usually find blogs or articles through some different business groups that I am signed up with that email them out.  Having them send new up to date information on all things financial, grants, trends, etc. is helpful.  The Square articles have also been a great help.
• I would be interested in Square courses that are relevant to what I'm going through as a business owner; rural location, hiring employees, training tips; time of day, how long the class is, I do like when we are able to give feedback and ask questions during a live event.
• I prefer a live event, but also like that a recorded copy is sent out for those times that I cannot make it or have to step away to take care of something.
•  I have enjoyed Square support articles.  They have been relevant to what I'm going through as a business owner and reading about how other business owners have used Square to benefit their business has been helpful.  One that helped me out recently was about how a business owner set up different folders under the Savings account and what percentages he used.  This has greatly helped us out and I enjoy that square sets our percentages aside automatically. 

[wwwalker]

• Where do you usually go to learn about business topics?

smartcompany.com.au

• What would motivate you to take a Square Course?

Better use of EFTPOS to make money. 

• Do you prefer self-paced, live, or group learning? 

Self-paced

• Is there any content provided by Square that you find helpful? (Square support articles, blog articles, youtube or video content, etc)

Square Community Forum

[CurlyDoodle]

For business topics, I enjoy podcasts, books, and YouTube. There is a lot of self-proclaimed garbage out there, so critical thinking and filtering are important when finding online content. I don't know if this is within the parameters of Square, but I would appreciate recommendations to outside content relative to our businesses. Mine is pet grooming/service, and I see many others are food service and retail. 

I would enjoy Square courses if they are fresh (not just content found everywhere) and relevant to my business. It doesn't have to be pets, but service business, pricing, time management, financial management for business owners, entrepreneurship would be of interest.

I don't prefer groups. I like live when I have time, but since I'm very busy I like a recorded option if I can't make it.

I guess I need to explore Square's existing content. I have only read the posts in this community and specific problem-solving articles from searches, like "how to change a staff member's availability."

[olijebodycare]

Hi there! 👋

Thank you for the opportunity to share feedback. As a small business owner, I’d love to see more learning resources focused on:

• Brand storytelling and content creation – especially how to effectively use Square tools to strengthen brand visibility and customer connection.
• E-commerce growth strategies – tips for expanding online sales, integrating social media, and optimizing the customer experience.
• Financial literacy for small business owners – understanding reports, managing cash flow, and pricing for profit.
• Customer retention and loyalty programs – using data and personalized marketing to build repeat business.

Courses that include real-life examples from other small business owners would be incredibly valuable and inspiring!

Thank you for listening to your community — I’m excited to see what new resources you create. 💚

[Dimitri2]

For business topics I learn through emails, online articles, or social media.

I would take a square course if i feel there is something to benefit my business.

I prefer live learning.  Google meet etc.

Square support articles.

[pierceandbelle]

I have feedback on the loyalty screen - if we start scanning merchandise the prompt says "see rewards" then after clicking that they are given just one option "sign up or check in" and then allowed to enter their phone number.  It is redundant and the clients are confused.  It should after hitting the "see rewards" allow them to input their phone number and not have to hit another prompt to get there (and there isn't a choice, it is literally one more button of redundancy) and confuses the client as they think they should be allowed to type in their phone number right after the "see rewards" prompt.  Can we take a look at that and possibly fix it.  It is annoying as daily we go through this. 

[JustynAmp]

• Where do you usually go to learn about business topics? YouTube, ChatGPT
• What would motivate you to take a Square Course? I don't know what Square has to offer, so not sure. I probably would not pay$ for a Square Course.
• Do you prefer self-paced, live, or group learning? Depends on the subject matter.
• Is there any content provided by Square that you find helpful? (Square support articles, blog articles, youtube or video content, etc) Community is helpful. Help/Support hasn't been very useful in our experience.

[NickiEatery]

Hello,

I had joined a zoom presentation laying out new features to Square.  It was interesting although maybe not relevant to my particular business.  Having more videos or meetings available to explain larger updates to the system before they happen would be great.

Thanks!

[EMstudioWA]

• Where do you usually go to learn about business topics? Usually just a basic Google search, and I look for articles from trusted sources.
• What would motivate you to take a Square Course? Price, topic, duration/expected number of dedicated hours. Also, courses going more in-depth into the advanced features of using Square. 
• Do you prefer self-paced, live, or group learning? Mostly self-paced, but a mix of all types might keep things interesting.
• Is there any content provided by Square that you find helpful? (Square support articles, blog articles, youtube or video content, etc) Support articles and video content are helpful for basic searches.

[willowsky]

1. Google 

2. Extra time

3. Self Paced 

4. Other Business stories of real experiences and learning lessons

[Cassieandre]

I usually learn about business topics on 

Google, YouTube, ChatGPT, & TikTok.

I would be motivated to take a Square Course if the teacher is actually teaching and not just talking. If the subjects are broken down to where it’s easy to understand and is relatable. 

I prefer self-paced learning. I’m easily distracted and get bored fast. Live teaching just seems so long and boring and group learning is not that interesting because I’m an introvert. I do not want to hear everyone’s story unless it’s inspiring. 

I find the short video tutorials helpful and sometimes the community post.

[KreativeK8s]

• Where do you usually go to learn about business topics? -Google, ChatGPT, Searching Square Community, reaching out to others
• What would motivate you to take a Square Course? - Free video training ideally , Price will impact for some so ensuring all types of square users can benefit. Covering Free Plan and Paid plans, time allocated and ensuring that training not only accommodate US/ International countries but the same learning is provided to Australia and its time Zones, Ensuring all  types of learning is arranged on one topic at a time so it can be easily labelled and located -visual, document, doing aspects of learning are covered. The Visual Learning Content (Video/Vimeo)Showing step by step instructions on "How to Content" where the focus is targeted to one type of Learning. for example: a topic may be:  A video showing the steps and what to click  broken down to easy to follow guides. via screen recordings to show how to Create a Category. Or It may be training on how to create a Pop Up Market Campaign with Video Visuals. Or how to ensure Products, Items/Services are set up correctly. Broken down between Free Plans and Paid subscriptions.
• Do you prefer self-paced, live, or group learning? - 1 on 1 zoom trainings, Group Trainings, Vimeo, Self Paced. The more knowledge the better. Perhaps a Specific category group of Sellers have their own dedicated Go to Person for assistance .Someone who can take the time to check the Square users set up by a form of temporary access or allowing remote screen access to your Trainer to check your set up and offer guidance and solutions . Perhaps helpful hints or suggestions or better options available to achieve a particular type of results
• Is there any content provided by Square that you find helpful? (Square support articles, blog articles, YouTube or video content, etc) Yes, there is however its difficult following threads in my personal opinion. I am therefore more likely to attempt a YouTube or google search or chat Gpt for the answer. In Threads You see the repeated questions and responses several times throughout the thread and essentially read the same content. It makes it harder to locate and find your answers sifting through all the responses when I feel having this more one: one would be better. Have a different section where its more generalised discussions between square users 

[abfabhb]

This is all useless, to be honest. The problem with Square is not where to learn about your product. The problem is a very, very poor support system.

Square has decided that having a level one support system that has very little knowledge or access to help fix issues or questions is the most cost-effective way of managing their support. I strongly disagree.

I was a Big Commerce customer for years and if I hadn't bought Square's hardware, I would move back to them in an instant, if only to have access to useful support. 

Support calls to Big Commerce regularly lasted 5-10 minutes, max, because they hire people who are intimately familiar with both their software and how it is constructed. I have a very hard time believing this is a more expensive way to structure support because I'm certain they have orders of magnitude-fewer support employees, due to their skill and knowledge. 

Please consider doing this. Anything else is just putting lipstick on a pig. Thank you.

[HeadHoncho]

Our Agents (Oevae – Small Businesses. Big Brands) just always refer clients (small business owners) to Square for money management that's seamless with their brand's financial structure.  This is based on every facet of the Square fintech and banking utilities we've used for over a century at oevae.com

[SongbirdFlorals]

You should probably concentrate on providing a better UI for your POS before you start into a learning platform.

So many requests that have been in queue for years with no resolution.

Just saying.

[GACoffee]

True. Best bang for the buck right there. The update to the Square Kiosk was a huge value add, though. The service styles totally change the POS behavior. Some things I love about the Quick Service mode for coffee shop (love seeing stock counts on TOP of the item button, rather than having to dive in), but certain functions like Dining mode (for here / to go) being buried is very unhelpful.