[Early Access] Open Tabs for Online Ordering Profiles: try it out and share your feedback

RazakM · ‎08-10-2026

Hi F&B folks! 👋

We’re excited to share that Open Tabs for Online Ordering Profiles is now available in Early Feature Access!

What it is

Open Tabs lets customers start a tab from their Online Ordering Profile, continue adding items throughout their visit, and pay when they're ready to close out. Staff can view and manage the same tab from Square Point of Sale, making it easier to serve dine-in guests without interrupting the ordering experience.

We’re looking for restaurants, bars, coffee shops, bakeries, and other F&B sellers to try it out and share feedback with our team.

To get started:

Head to Early Feature Access in your Square Dashboard and install Open Tabs for Ordering Profiles
Go to Online Ordering → QR Code Ordering and enable “Allow dine-in customers to open a tab.”

You'll need to be on a Square Plus or Premium plan and have Online Ordering Profiles enabled.

Since this is an early feature, your input directly shapes where it goes next. Share your feedback here throughout the beta — what's working, what isn't, and what you'd like to see improved 🙌.

yardgoat

Ok, thank you for the help. I thought that was controlled at the menu level so I adjusted those but not at the business level. I will adjust and re-test. Thank you!

yardgoat

This did not fix the issue of not accepting orders message. I tested it last evening during our scheduled open hours and everything looked the same.

yardgoat

Actually, it looks like it is working now. I changed the preview from Mobile to QR and it looked right. I downloaded updated qr code, scanned and it appears to be working on my iphone. I'll be testing at the brewery later this evening.

yardgoat

Everything works as I expected except ticket printing. It prints the initial items I add to the order. Then after I hit open tab, when I try to go back and add items, they don’t print. They get added to the cart and then order but they don’t print.

I see this as an excellent solution for us if we can get this print portion worked out!

yardgoat

@RazakM Is this something you would look at? I was hoping to test this weekend if possible. Excited to try this in production!

RazakM

Hi @yardgoat , Sorry for the delay. The printing issues was a known problem. We've since put out a fix for the issue now. Are you still running into this problem?

yardgoat

@RazakM Thank you for the response. I will test again this evening to see. I will report back.

yardgoat

I tested this again Friday evening and the problem still existed. The items entered at the time the tab was opened printed as expected. But the following tab additions did not print

RazakM

Thanks for testing @yardgoat. Apologies for the inconvenience here.

Will look into what might be causing the issue again

RazakM

Hi @yardgoat,

Looked into this and there was a backend setting that hadn’t been enabled, which was preventing the tickets coming from the POS from printing. This has now been fixed.

Could you please test again when you get a chance?

yardgoat

@RazakM Ok, thank you. I will test it in the next few nights if I can. I assume I'll have to temporarily adjust our operating hours to allow me to test on nights we're not scheduled to be open.

yardgoat

@RazakM I was able to test the printing fix for items added to the tab. And it worked correctly!

now, the one glaring issue that remains is how to make the printed ticket more legible. It has a lot of random information. I tried turning different toggles off, but then I lost the table/bar location I ordered from.

are there any other options? Or can the ticket be updated to make it more concise? The top shows name followed by “Ordering Profile - Web 59”. Anything that gets close to replicating the standard ticket would be ideal.

RazakM

Hi @yardgoat, That’s awesome to hear! I’m glad the printing is working now.

Regarding the content on the tickets, that’s really helpful feedback. I’ll follow up with the team that owns that area to see what options are available today.

RazakM

Hi @yardgoat, For some additional insights, could you please share which details you’d like to see on the tickets and which ones you’d prefer to leave out? That context would be helpful when I follow up with the team.

yardgoat

@RazakM Here's the basic format

ONLINE ORDER

---------------------------------------------

Section & Table Customer Name

---------------------------------------------

Date Timestamp

FOR HERE/TO GO

---------------------------------------------

Qty x Item

Modifier (in Red)

Note on order

---------------------------------------------

yardgoat

@RazakM Here is a realistic version of what we have today for printed tickets via standard Square POS.

ONLINE ORDER

---------------------------------------------

Bar-Seat H John Doe

---------------------------------------------

9/10/2026 1:30 PM

FOR HERE

---------------------------------------------

2 x YG Lager

- Pint

1 x Slushie Margarita

- Large

- No Salt Please!

---------------------------------------------

yardgoat

@RazakM Just checking back to see if you have any updates on the ticket format. Thanks

RazakM

Hi @yardgoat , Apologies for the delay here. Following with the team to see what other customization options might be available for the printed tickets or if theres anything that can be done to make this better.

theabbymh

@RazakM I don't have the option to allow dine-in customers to open tab. I turned on the beta testing, I upgraded to plus, I made my online ordering profile, I attached menu items. I can purchase and pay for a drink by QR code, but I have no option to keep a tab open. I do have open tabs turned on.

theabbymh

I do not have Channels > Online ordering

RazakM

Hi @theabbymh, Sorry to hear that!

Not sure what might be causing this on your account. Will look into this issue and get back to you on Monday