[Early Access] Open Tabs for Online Ordering Profiles: try it out and share your feedback

[RazakM]

Hi F&B folks! 👋

We’re excited to share that Open Tabs for Online Ordering Profiles is now available in Early Feature Access!

What it is

Open Tabs lets customers start a tab from their Online Ordering Profile, continue adding items throughout their visit, and pay when they're ready to close out. Staff can view and manage the same tab from Square Point of Sale, making it easier to serve dine-in guests without interrupting the ordering experience.

We’re looking for restaurants, bars, coffee shops, bakeries, and other F&B sellers to try it out and share feedback with our team.

To get started:

1. Head to Early Feature Access in your Square Dashboard and install Open Tabs for Ordering Profiles
2. Go to Online Ordering → QR Code Ordering and enable “Allow dine-in customers to open a tab.”

You'll need to be on a Square Plus or Premium plan and have Online Ordering Profiles enabled.

Since this is an early feature, your input directly shapes where it goes next. Share your feedback here throughout the beta — what's working, what isn't, and what you'd like to see improved 🙌. 

[theabbymh]

@RazakM I don't have the option to allow dine-in customers to open tab. I turned on the beta testing, I upgraded to plus, I made my online ordering profile, I attached menu items. I can purchase and pay for a drink by QR code, but I have no option to keep a tab open. I do have open tabs turned on. 

[theabbymh]

I do not have  Channels > Online ordering 

[RazakM]

Hi @theabbymh, Sorry to hear that!

Not sure what might be causing this on your account. Will look into this issue and get back to you on Monday

[RazakM]

Hi @theabbymh 👋,

Sorry for the delay

It seems like your account isn't classified as Food & Beverage. Could you please contact Square Support and explain that your main location is a bar but is currently classified as a consultant. Ask Support to review and correct the location’s business type/Merchant Category Code.

Mention that the incorrect classification is preventing access to Online Ordering Profiles. Square must verify the business activity before making this change.

[theabbymh]

Thank you!

[RazakM · Accepted solution]

Hi everyone 👋! Open Tabs is officially out of beta, so we’ll be closing this channel.

A heartfelt thank you to everyone who gave it a try, shared feedback, and told us when something wasn’t working 🙏. You helped us catch issues we wouldn’t have found on our own and made Open Tabs better for the sellers who’ll use it next.

The Volume 12 release blog features Open Tabs and shares a few examples of how your feedback shaped the launch. We’d still love to hear how Open Tabs is working for you. You can share product feedback in the community feedback hub, and reach us through the usual support channels if you have questions or run into issues.

Thank you again for being part of this with us!