Package Redemption Deducts Paid Add-Ons Instead Service from package - Separate the ADD-ON & PACKAGE

88f0cc1c-9da6-4755-a120-ce95e0ce815b.jpegWe use Square Appointments with prepaid treatment packages and built-in service add-ons.

When a client redeems a package session, Square applies the package credit to the entire service price, including paid add-ons.

For example:

  • Base treatment: $60 (covered by package)

  • Additional treatment area: $35

  • Square deducts: $95

  • Correct deduction should be: $60, leaving $35 due.

This happens across multiple services.

Is there a way to configure package redemption so that it covers only the base service price and excludes built-in service add-ons?

We need clients to retain the ability to book add-ons online without those add-ons being included in their prepaid package benefits.

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