Mobile Location without Physical Address

[artardolino]

We use square mobile orders to allow people to place orders on-site using a QR code.  We constantly move around a lot from event to event, so putting in a new location physical address everytime we move around is impracticle and adds management overhead.  We simply want to label our address as "Mobile Orders Table", and people will know where to go to pickup their order, because they order and pickup in the same location.

When we try to change the address to something like "Mobile Orders Table", square complains that its not a valid address.  If we force it in, then it looks great on the website (Pickup at Mobile Orders Table), but then when we try to add/remove items, they don't sync to the webstore. When I contacted support, they said its because the address is invalid.

As a result, this causes mass confusion with customers, because it shows a pickup address which is not where they phyiscally are.

My request is that you remove the address validation so we can make the pickup address/location whatever we want, or give us the ability to name it instead of showing the address in the pickup dropdown on the online square site.   Thank you.

[kacey_k]

Hi there! 😊

I can definitely understand your frustration, especially when your business moves from event to event! Having to constantly update a physical address when customers are already ordering and picking up at the same location seems like an unnecessary extra step.

I think allowing sellers to display a custom pickup location name, such as “Mobile Orders Table,” while keeping a valid address on the backend would be a great solution.

This could benefit food trucks, mobile vendors, pop-up shops, and event-based businesses that don’t operate from one permanent location.

I also think it’s important that any solution keeps inventory and website syncing intact. Sellers shouldn’t have to choose between accurate pickup information and a functioning online store.

I can’t confirm whether Square has plans to introduce this, but I definitely support having more flexibility for mobile businesses. Great feature request! 👏