Making appointment text notifications to staff more useful

[Jacky_MBL]

First request: Include service booked in the text notification to staff

Adding service booked to the text notification to staff would be helpful.

How our staff is currently using the text notifications:

- Read notification text, get the date and time

- Open Appointments app

- Use the date and time to find the appointment

- See what service was booked 

Ideally:

- Read notification, get date, time, and service booked.

For example: Hi "Staff", you have a new appointment with "Client" for a "Service booked" on "Date" at "Time".

Second request: Link in text notification to staff redirect to the Appointments app

The "View details at squareup.com/..." link included in the text notification to staff currently redirects to squareup on browser. It would be more helpful if the appointment details link can redirect to the Appointments app instead of a browser link.

None of our staff use this link from the notifications but they would use the link if it redirects to the Appointments app. Even better if it redirects to the specific appointment.

Initially my request was to be able to customize notifications sent to staff (similar to custom notifications sent to clients) but these solutions are great as well.

[VGyro]

Strongly supporting these requests! The text notifications to staff are really lacking. Are there any developments on these issues?

[VGyro]

Why has no one from Square even responded to this feature request in 3 months? This seems like really basic functionality that should be a part of Square Appointments.