Change employee sale attributed to

[7NINE]

Our business is a hair salon that operates on commission. Sometimes our employees mis-attribute sales to other people who did not complete the sale. We need a way to edit these transactions and assign them to the correct employee for both accounting and payroll purposes. Because we use Payroll with commission, the employees who did not complete the sale end up getting paid, and the ones who actually made the sale do not. This is unacceptable.

[mitin]

@ColonialBarber

Thank you for jumping in on this thread. Please, let’s keep this post alive and active.

This is such a fundamental need for business owners that it is genuinely surprising Square didn't implement this from the start. Refusing to address a basic requirement like this is the number one reason for churn that I see with the platform. I’m not sure why there seems to be a blind eye toward this issue, but we need to change that.

I am hoping that by gaining more traction and visibility here, the product team will realize the impact this has on our bottom line and finally prioritize a fix.

Keep the comments coming—we need Square to see that this isn't just a "want," it’s a necessity for staying on their platform.

@7NINE @SVLFever @Groompella @Oasis_Resort @kpay1  Let's please support in getting this done

[SVLFever]

I'm hoping that the new "tip pooling" improvements on the roadmap will help with this @mitin .   I agree, it's 100% needed.

[saltpanda]

still nothing?! @kpay1 really? Ive posted, sent emails & talked to people on the phone who assure me that my request will be recorded. Its been years, come on. 

[mitin]

Hi @isabelle Coming up on almost 4 years on this request, is there any update on this? 
It would be nice for us sellers to have a window into what is currently in development, this is very basic and every common POS systems have this, so not sure why square is deciding not to allow this. It is a much needed feature, if you or anyone at square can push this, it would be really helpful. 

[nailboxok]

Square Team-  Please make this happen.  This capability is an easy fix and would relieve a lot of headaches at the salons and restaurants.  This fix would also help square to have more subscribers for their Payroll products.  I currently would love to use the payroll product cannot not s I have to manually do commissions and tips since this ability to update the "sale attributed to" has not been resolved.  

Please and Thank you,

Dennis

[nailboxok]

Please resolve this issue.  Ongoing for our salon for 2.5 years. This is why we do not use square payroll as I have to manually do the commisions.

[mitin]

HI @nailboxok 

I am honestly surprised that such a basic function—which I hesitate to even call a 'feature'—is not supported by Square. Even the most basic POS systems on the market offer this capability, so it is mind-boggling that Square restricts us in this way without a clear reason. I imagine this oversight is a significant driver of customer churn.

I am experiencing this exact issue: because we cannot edit staff assignments on transactions, I cannot utilize automated payroll. Instead, I am forced to waste hours in Excel manually adjusting payroll and commissions whenever the wrong technician is accidentally assigned.

[ColonialBarber]

Hi @mitin 

I need to Split/Adjust team member sales/transactions!   What's is the issue here?

I see new features and upgrades on Square all the time, but yet This basic function is not included. I guess we are not being heard or there are not enough of us to get this implemented.

@saltpanda @nailboxok @SVLFever @7NINE  

[SVLFever]

Yeah @mitin I don't know what happened to the work that was done prior to the big staff cut.  Hopefully it wasn't on someones desktop that they let go.   Agree that it should be possible and hopefully the Square AI picks this up for review.

[mitin]

I don't see any movement on features for Square Appointments—my feeling is that Appointments is not really a priority for Square or something they seem to care about. Their focus seems to be on retail mainly. It is frustrating, but unfortunately we are at the mercy of Square to resolve the ability to change staff post-transaction, and I don't see that happening anytime soon. This is such a basic feature and need for service- and appointment-based sellers.