Change employee sale attributed to

[7NINE]

Our business is a hair salon that operates on commission. Sometimes our employees mis-attribute sales to other people who did not complete the sale. We need a way to edit these transactions and assign them to the correct employee for both accounting and payroll purposes. Because we use Payroll with commission, the employees who did not complete the sale end up getting paid, and the ones who actually made the sale do not. This is unacceptable.

[twistedroot]

chiming in-this same issue is a problem for us. as a salon when a stylist sells product under the wrong account it is very bothersome that we cant go in and manually change it. Seems like a very easy fix and interesting that for the last two years of people on this thread reporting the same exact issue that square would not make efforts to change it. square, please change this. you would be helping thousands of businesses.

[Mhairstudio]

Same issue here. We need the ability to reassign sales if someone rings it up under the wrong employee. Can't believe such a basic function is not available. 

[user12039123]

Any updates? This is such a basic feature and it's disappointing that Square continues to disregard customer input.

[ACano]

I have 2 employees that are set up no different than any other but will have 0 sales attributed to them it's super annoying and inconvenient to have to readjust manually every week.

[JJ_]

Since we are unable to discuss account-specific details on this platform, I recommend reaching out to our phone support team @ACano. They will be able to look into your account and pinpoint what's happening here. They can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.

[spv123]

I agree, we need the ability to reassign or assign sales to an employee. 

[Kassi_]

Welcome to the Community, @spv123 - 

Completely understand the business need to be able to edit the employee attached to a transaction. This has been a huge request from sellers. 

I have moved your post over to a thread in our Ideate Board where another seller has suggested this feature to our Product Team.  As more information is provided from them, our Community Moderators will update the status on the post to keep you in the loop. 

Feel free to add a like to this post as well. Thank you! 

[nrspamela26]

Six pages of requests for this feature later, and it's still not planned? Come on, how many people have to ask for this to be implemented? We've had this happen numerous times when a tech takes over an appointment for someone else who called in sick or couldn't get to it; it affects their tips if we forget and don't get the appointment reassigned to the new person before checking out.

[astrovague]

Completely agree, this makes payroll incredibly difficult.

[prettypleaseny]

How haven't they fixed this yet? 

After 2 years, nothing???