Cash Rounding

[ProofOfConcept]

People have been asking for the ability to round up hundreds of times, and Square indicates they can't do it, but in Canada, they got rid of the Penny years ago, and Square has a Cash Rounding feature already built into doing this.

It makes no sense that you can't add a feature to the US version allowing a business to round up or down cash sales automatically. Ideally, you could have user-selectable options for rounding - up only or up or down - plus amount to round to 0.05 or 0.10 or 0.25 or $1 rounding. Then, please create an account where this money could be tracked so users could apply it to a charity or an employee fund.

At the very least, let customers in the US turn on the Cash Rounding feature you've already built for Canada.

See this recent article on the Penny - if Square were to make a big announcement about getting rid of the penny, it might move the issue forward. Having my staff have to deal with pennies is a waste of time - please help us get rid of them.

https://www.nytimes.com/2024/09/01/magazine/worthless-pennies-united-states-economy.html?campaign_id...

[ELees]

I'm with you.  Having worked for several software companies, I can tell you that SQUARE does not have their act together on trying to understand what their user community needs are.  Most software companies have User Groups that participate in the planning of what direction of the platform by conveying what is important to the user community at-large.

From my viewpaoint, I think they only address the occasional squeaky wheel for product enhacements.  I stand to be corrected if this is not the case.

[Serzer9]

I was told by my bank yesterday that I can no longer "purchase" pennies. I need an answer asap on how to make square round up for my sales as the above person also requested. I sent a message to a Square Rep. Hoping for an answer soon on how to do this.

[chuck902]

I couldn't get any pennies at our bank yesterday either.

We need a rounding feature yesterday!

[HPGuildmaster]

This is a top priority fix for us, Square.  It's hitting banks and credit unions all over the U.S.A.  The story is starting in the newspapers as well, https://www.usatoday.com/story/money/2025/10/23/penny-shortages-kwik-trip-home-depot[Redacted]7/ .  The last pennies were made in August, so banks will not be getting rolls of new pennies ever again.  The only pennies are those in circulation, and those will stop circulating soon without the influx of new pennies to allow for businesses to provide exact change.  I know I hardly ever receive pennies in, they are only going out, so without being able to get rolls from banks there are no pennies in my drawer.  Please provide this update, asap.

[ResignationRecs]

Just got off chat with Square Support regarding this issue (again) and was told (again) this is not available (nor does it sound even close). Like you all, my bank informed me today that pennies are no longer available so I need a fix within the next dollar's worth. The chat agent suggested a line item for rounding but here's my dumb question - I want to round down vs up so would enter as a discount. And every discount is going to affect the taxable total... See where I'm going? Maybe easier just to add a round up as a non-taxable item but will that fly with the tax authorities (we have to separate out on our monthly returns)?

Really, really sad we have to scramble to figure this out vs a solution from Square who just rolled out a "Premium" pricing tier today.

[WRFJen]

Yeah, I'm not going to deal with various tax implications because they can't program something that is already a requirement in other countries (ie. Canada) and should be fairly straightforward to program for US.

I'll just find another vendor to use for my payments starting in 2026 if I have to.

[vhovar]

I reached out to our "account rep" last week and this is his response from the product team: "at this time, our platform does not support that capability and it is not listed on our roadmap"

My concern is what is going to happen with some of the other potential changes like, no sales tax on tip?

Has anyone looked at some of the other POS alternatives and have any recommendations. I've got quite a bit invested in our Square environment but it could get a bit too cumbersome to continue if they aren't going to provide things being required of us, as business owners.

[TCSeattle]

Am I incorrect in understanding that Square systems in Canada already do this? Hoping that Square can please look at adding this feature. @SVLFever suggestion seems like other POS's have figure this out already. 

[FHL]

Same here. Bank is limiting the pennies they'll let us buy. Need this round up/down feature very soon. 

[WRFJen]

This is most assuredly already something Square has enabled for Canada users. It should not be something we have to beg for on the US side.