Cash Rounding

[ProofOfConcept]

People have been asking for the ability to round up hundreds of times, and Square indicates they can't do it, but in Canada, they got rid of the Penny years ago, and Square has a Cash Rounding feature already built into doing this.

It makes no sense that you can't add a feature to the US version allowing a business to round up or down cash sales automatically. Ideally, you could have user-selectable options for rounding - up only or up or down - plus amount to round to 0.05 or 0.10 or 0.25 or $1 rounding. Then, please create an account where this money could be tracked so users could apply it to a charity or an employee fund.

At the very least, let customers in the US turn on the Cash Rounding feature you've already built for Canada.

See this recent article on the Penny - if Square were to make a big announcement about getting rid of the penny, it might move the issue forward. Having my staff have to deal with pennies is a waste of time - please help us get rid of them.

https://www.nytimes.com/2024/09/01/magazine/worthless-pennies-united-states-economy.html?campaign_id...

[FernHouse]

I would like to bring attention to this post now that the US has officially announced the retirement of the penny. This feature needs to be added ASAP. It will take time for the penny to phase out completely, but with how slowly (if ever) Square adds feature requests made in this community, y'all better get started now. 

[kristen]

Hi @ProofOfConcept, thank you so much for taking the time to share your feature request. It makes sense that cash rounding would be particularly helpful with the retirement of the penny (as @FernHouse mentioned). I spoke with our Product team about this idea and while it is not in development now, it's something we will revisit in the future. I will let you know here when there are any further updates from our team. Thanks again!

[ProofOfConcept]

I'm surprised your product team returned to you with "it is not in development now," as it's already a feature in Canada, since they got rid of the penny years ago. All they have to do is make the feature available in the US.

[ELees]

I chatted with Square Support today and they informed me that Cash Rounding (to eliminate pennyn usage) can be accomplished by utilizing Modes under Device Management.  The steps they provided were not straightforward and I am still scratching my head.

Has anyone out there figured this out?

[vhovar]

I was just informed by my bank that they will stop accepting pennies in my deposit NEXT FRIDAY(10/17/2025)!! Please consider this a high priority request!

[Beetsjuice2121]

I agree with these posts, all cash businesses need a solution to this rather than trying to change every item price to HOPEFULLY lessen the amount of pennies. It going to throw the whole drawer off and reporting unless we can have a feature to round to nearest nickel. 

[JackAtFarmers]

please add a rounding function to either the transaction total or the change due. Pennies are going out of circulation and adjusting all prices to a tax-included round number is not ideal. We want to avoid sticker shock and we dont want to have issues with customers because they cant do the math in their heads to figure out what the pre-tax prices are, nor is it feasible to re-do our menu to show dual-column pricing (pre-tax, post-tax)

[ResignationRecs]

Another vote for this to happen ASAP. I feel like I have thoroughly exhausted searching for the purported "Mode" fix in Device Management and I cannot believe this would not be an easy import from Canadian features. It's increasingly frustrating working with Square when there's no easy way to ask a question or get an answer about a necessary feature on a system we pay thousands for over the year.

[ELees]

I'm with you.  Having worked for several software companies, I can tell you that SQUARE does not have their act together on trying to understand what their user community needs are.  Most software companies have User Groups that participate in the planning of what direction of the platform by conveying what is important to the user community at-large.

From my viewpaoint, I think they only address the occasional squeaky wheel for product enhacements.  I stand to be corrected if this is not the case.

[NickiEatery]

My bank has informed me that they are no longer ordering pennies.  When the inventory at the branch runs out they will no longer have pennies available.  From what I understand this is happening all over the US, I am in New York state.  It will become necessary for the option to round to the nickel so our cash drawers are not just off every day.