Add Ons for Appointments

[Glootz]

Hello there,

Is there any chance of an option to use add ons for appointments being in the works? For instance, the customer selects the service on the first part of the form, then goes to add ons for that service before the customer info form.

The current possible work around for this is to have 10s and 10s of drop down options with various combinations of add ons, which is not only tedious to set up, but a bad and confusing UX for the customer.

It's not only a chance to upsell for us, but will inflate the transaction amount to increase Square's revenue, and it would undoubtedly steal users away from a competitor (I won't name them so this doesn't appear as an advert) which only has paid options, but offers this feature.

Square is better than them in every way, but it's really hard to justify using it when it's missing this feature which would leave too much money on the table.

I saw a post on here from 2019 where there were several posts saying this was being looked at or in development, but can't find anything on the topic so here I am.

[JessPoynter]

@Kassi_ 
Very exciting that the status has changed to Open. 
What exactly does that mean for us on our end? Maybe something we can hope for in the next quarter? By the end of the year? 
Thanks! 

[samanthaldrichx]

As a self employed nail technician, add-ons/modifiers for services would make my life 1000x easier. This would make my booking site simple, sleek, and dummy proof.

I specialize in nail art which can range from 1 finger to all 10 fingers, and that can affect the duration of the service by anywhere between 10 minutes and 2 hours. This feature would allow me to keep my service options to a minimum, instead of having 10 different variations for each amount of fingers, on top of the other popular variations I have. 

Bottom line is, my site looks messy without this feature. The redundant amount of options creates confusion for my not so tech savvy clients, and I end up having to manually enter in appointments anyway. Which is exactly what I wanted to eliminate when I signed up with square appointments. It’s the sole purpose, actually. Why else am I paying a monthly subscription? I might as well go back to a paper planner. 

I’m not sure how many people have to request a feature for it to be taken seriously, but it’s starting to look like the seller community is a dead end based off of the amount of business owners who’ve begged for this feature since 2018. 

[404err0r]

This is absolutely necessary. Please please please add it, we're in mid 2023 and people have been asking for 5 years.

[Massagebymarisa]

As a Massage Therapist this is exactly what I need! I offer a number of "add-ons" but because square makes it difficult to off them I have to list them all separately as individual massage services, it's such a pain on my end and takes money away from my business and square.

[momo1016]

This update is ABSOLUTELY needed. As someone in the beauty business this would help myself and clients. 

[candycottagems]

I'm opening a party business with multiple rooms. I'm going to have to sign up for the Premium version of Appts to be able to control the rooms. HOWEVER, my whole purpose is a one-stop stress free party venue. The customer/client will choose a party room, party theme, drinks, pizza, and other add-ons. I sat here for 4 hours last night working through this as best as I could with Modifiers only to find out that they don't even show up on the site. I only see my party options. The add-ons are where the money is and the more money I make, the more money Square makes. 

Unfortunately, I may have to find another software to use for this feature. They are out there. This stinks because I already purchased a Square POS Register to use for my new store/party venue. I will say that I'm excited to be able to use Square Teams and Shifts. I was hoping Square would be my "One Stop Shop" also, but that doesn't look like the case. I was really hoping it was just operator error, but I stumbled along this and see that it's not. 

[404err0r]

Really hoping our voices get heard. Cheers!

[kat_bowling]

As a massage therapist who offers add-ons with appointments, this is a must-have feature. We should be able to specify if an add-on should add extra time to the appointment (such as adding extra time for reflexology, a nap, etc.), and we should be able to specify if those add-ons incur additional cost. Some massage therapists or spas charge for aromatherapy, for example, and some do not. Aromatherapy would not add time to the appointment session.

It would make the process a lot easier for the client to select their service without being overwhelmed by a billionty-eleven variations (as I'm currently trying to set up). Select their massage and session length, select any add-ons if desired, select date and time, done. This is an industry standard scheduling flow.

Hey Square, let's make it easy for folks to give us their money (so we can give you some as well), rather than confusing and cumbersome.

Thanks!

[newmoonnails]

My salon would also appreciate this feature. If each add-on could have its own time and price as well, with an option of limited or unlimited add-ons.

[JessPoynter]

@Kassi_ hi hi! 

This has been an ongoing request since 2019. I've seen this go from 'Reviewed' to 'Open' and then not much past that. Any updates on when we can hope to be able to incorporate this long-requested feature?