Add Ons for Appointments

[Glootz]

Hello there,

Is there any chance of an option to use add ons for appointments being in the works? For instance, the customer selects the service on the first part of the form, then goes to add ons for that service before the customer info form.

The current possible work around for this is to have 10s and 10s of drop down options with various combinations of add ons, which is not only tedious to set up, but a bad and confusing UX for the customer.

It's not only a chance to upsell for us, but will inflate the transaction amount to increase Square's revenue, and it would undoubtedly steal users away from a competitor (I won't name them so this doesn't appear as an advert) which only has paid options, but offers this feature.

Square is better than them in every way, but it's really hard to justify using it when it's missing this feature which would leave too much money on the table.

I saw a post on here from 2019 where there were several posts saying this was being looked at or in development, but can't find anything on the topic so here I am.

[FunRentals]

This request been since 2019, and has not been fixed. 

I am trying to create the website thru square and I want my customers to be able to upsell on ADD-ONS  and i try to add modifiers which it let me, but they dont show at time of booking

[JennyM2]

Pretty sure it already is, here is an article on how to do this:

https://squareup.com/help/us/en/article/7697-get-started-with-add-ons

[Kjackson7]

It's quite disheartening to see that this has been requested since almost 5 years ago with virtually no updates. 

[JessPoynter]

@jean_sq 

Hi! Is there any update on this? 

It seems like this feature is an absolute must for so many people. 

What is the progress on this? 

[MayaP]

Hello @JessPoynter I appreciate you checking on this request, we do not have any further updates at this time. Our team is still monitoring this request, when anything changes we will make sure to let you know. I know it isn't easy and thank you so much for your patience. 

[JessPoynter]

@MayaP 
**sigh** ok. 

May I ask what the team is monitoring exactly? If responses get to a certain number of complaints then a more serious look will be taken at the feature request? 

There is no criticism in that question. It would be nice to have a measurable gauge instead of generics, if possible? 

[Sprinkles2023]

Here to add this request in at the end of 2023, because I have hit the same road block. I can't believe this has been requested since 2018 with no solution.

[BohoHairStudio]

Why is this just being monitored? Ask any service provider anywhere in the universe and they’ll tell you that this feature is necessary. Not having it limits our income potential. This should have been in place long ago and we’re sick of waiting. I don’t care about AI for writing emails or other virtually unnecessary features. I care about my business increasing sales through upgrades at the appointment level. Please give us this. You have to understand how important this is for us so why are you sitting on it?

[RachelRichmond]

I would love to have an "add-on" feature for appointments so that customers can enhance their treatment. 

[studio808]

Need this feature badly. Come on square , this isn’t a difficult or expensive feature to ask for. No feature requests fulfilled in years isn’t good enough