We’d love your feedback on the new Community experience!

[Hailey]

The Square Community team recently launched a restructured experience designed to make it easier for you to:
✨ Find product support faster
💬 Connect with peers and Square teams
🔍 Discover relevant answers with improved search
💡 Share and collaborate on product feedback in a dedicated hub

Now we want to hear from you! 🙌

What do you think of the changes so far? Is the navigation clearer? Are you finding it easier to get the support and information you need?

Your feedback is incredibly valuable and will help us continue improving the Community experience. Drop your thoughts, suggestions, or any challenges you’ve noticed right here in this thread. 💬 Reply below and let us know what’s working well and what we can do better.

[theladyspantry]

I'll look at it more closely, but I must say, Square is not easy to navigate for answers to issues. I'm new to the community, so I hope to find more answers.

[LeahK]

Please don't shy away from sharing your feedback as you get acquainted with the new community experience. Our goal is to make it EASY here in community! 

[SVLFever]

I think it's going to take a bit of getting used to, but I also think a hidden gem is the search feature.  I have used it a couple of times today and it took me right where I needed to be.   That's a win!

[theladyspantry]

Thank you John for your time to reply to me.

I'll keep coming back.

Have a nice day.

Vittoria

The Lady's Pantry 

[SVLFever]

My pleasure @theladyspantry !   We are here to help and I wish you great success with your businses!

[kristen]

@SVLFever the search function is one of my favorite upgrades we did. I love that you can search by category, filter by unanswered, etc. and you're right - it really gets you where you need to go. We also updated permissions and our archiving process so the most relevant information should get to the top of search results. Of course if you see anything wonky as you keep exploring, just let us know! Thank you for the feedback. 😊

[SVLFever]

Will do!

[Doran]

I second this.  The search has improved for me.  I'm actually finding things.  

[indianathomas]

So far, I'm still navigating through some of this.  Will share shortly.

[theladyspantry]

I'm new to the Community Experience, but I'd like to share some feedback.

It's difficult to navigate. Even if I use the Search function to get an answer to my questions.

1. I lost the ability to Track items in my inventory when Creating new items, why?

2. What must I enter my log in password on the terminal 2-3 times to go from card payment or cash? 

I wish Square's FAQs were more robust, and didn't have to reply on community answers, which can be quite different.

I trust more revisions of the Community portal will come.

Thank you for your time.

Vittoria

The Lady's Pantry

[Swanlka23]

Hi! 

I found that the new receipt section was restricting. I had a message from a customer that my email instructions were just a basic itemized receipt. I went to check and couldn't find the old hub to customize them! I feel being able to customize that  with sections, different font sizes (title, body, etc) with hyperlinks was vital to providing instructions after purchase.

The new spot allows for custom text but it's only 1000 characters with no bold/italics or any options. This makes it appear messy and jumbled 😞

[johnvoliva]

What’s going on with these new posts trying to sell controlled substances?

[christiema]

I saw those too, including one promoting counterfeit money.  I noticed they were all from the same person posting though so I just reported each of them as Spam.  How they were able to make it all the way the Square Community is puzzling to me though. 

[kristen]

@christiema, that is definitely the right action to take. Thank you for reporting it! Marking as spam helps our filters grow stronger and notifies the admins of the community. As far as how they make it to the Square Community... scammers are crafty! This isn't an uncommon thing where someone can sign up to use software for free, and then create a community account based off the software login. I guess the only way it works is because they send sooooo many spammy posts out, even one clicking through and purchasing adds up really fast? I really don't know because I am not a scammer or spammer 😆 I'm just a lady.

Thanks again for reporting what you noticed, and as I mentioned to @johnvoliva, don't hesitate to tag myself, @tranguyen, or @nika if you need eyes on something ASAP. 

[Bwise77]

I’ve literally been getting emails from square about buying counterfeit money for the last week or more !! What in the world is going on ?!? This is so wild !!

[kristen]

@Bwise77 would you mind sharing a screenshot of one of the emails? Was it a notification from the community to one of the spam posts, or was it an actual spam email sent from Square? Clarifying that will help me get the issue to the right folks. Thanks!

[kristen]

Hi @johnvoliva - I can confirm that the community is not spam spam spam now! Promise. I think our recent relaunch (basically a gigantic migration of alllll the historical community posts etc.) might have triggered some bots 'n things to come and try to spam us more than usual. We have a bunch of new pages to crawl and for spammers to try out so I'm not surprised to see this, although it is annoying.

So I did confirm our filters are set up correctly, and I just reset the notification settings for community admins to get a message when something is marked spam. I feel like I've seen a lot of random spam in my days, but the drugs and counterfeit money were definitely a new low. 😬😬😬 I'm sorry it seemed we were stuffed to the gills with bots, I know that wasn't a great experience when expecting something shiny and new. Please continue to mark spam as you see it, our spam filters get stronger each time someone does that. And if there is anything super egregious, you can tag myself @tranguyen, or @nika and we will check it out ASAP.

Thanks for the note so we could have a chance to explain, and please let us know if there is anything else we can help with! 

[vanityesthetics]

Right this is rather ridiculous. I don’t wanna pay $100 a month for all the services I get through square to just get all these spam emails

[kristen]

@vanityesthetics would you mind sharing a screenshot of one of the emails you received? I'm trying to determine if it was a notification from the community to one of the spam posts, or if it was an actual spam email sent from Square. Understanding what you are seeing will help me get the issue to the right folks. Thank you!

[kristen]

📌 Also just wanted to remind folks that they can report suspicious emails posing as Square to [email protected]. Here is a help article about this topic: Recognize and report phishing scams