We’d love your feedback on the new Community experience!

[Hailey]

The Square Community team recently launched a restructured experience designed to make it easier for you to:
✨ Find product support faster
💬 Connect with peers and Square teams
🔍 Discover relevant answers with improved search
💡 Share and collaborate on product feedback in a dedicated hub

Now we want to hear from you! 🙌

What do you think of the changes so far? Is the navigation clearer? Are you finding it easier to get the support and information you need?

Your feedback is incredibly valuable and will help us continue improving the Community experience. Drop your thoughts, suggestions, or any challenges you’ve noticed right here in this thread. 💬 Reply below and let us know what’s working well and what we can do better.

[kristen]

Hi @theladyspantry, welcome to the community! And thank you for sharing your feedback. I'm curious what we could help you navigate to more easily. You mention the search function, but I'm wondering if it's helpful having the 5 main categories in the navigation: Help, Feedback, Groups & Events, News, and Community Hub. 

Our hope is that it would be intuitive to go to the Help area to get answers to Square product questions. For instance, both question #1 and #2 you posted here would be perfect candidates as questions in Help. Other business owners who use Square can step in to assist you with any questions you might have. If you need help getting started in the community with posting and navigation, you can review our resources to help you get started.

And would you mind giving me more context around Square's FAQs? Are you looking for documentation on how to use the Square products? If so, support documentation can be found here. If you are talking about FAQs for the community, the link of resources above should definitely help out.

I hope some of this info helps, but I'm also here to answer any more questions or comments you have. We're glad you're here and we're happy to support!