We’d love your feedback on the new Community experience!

[Hailey]

The Square Community team recently launched a restructured experience designed to make it easier for you to:
✨ Find product support faster
💬 Connect with peers and Square teams
🔍 Discover relevant answers with improved search
💡 Share and collaborate on product feedback in a dedicated hub

Now we want to hear from you! 🙌

What do you think of the changes so far? Is the navigation clearer? Are you finding it easier to get the support and information you need?

Your feedback is incredibly valuable and will help us continue improving the Community experience. Drop your thoughts, suggestions, or any challenges you’ve noticed right here in this thread. 💬 Reply below and let us know what’s working well and what we can do better.

[theladyspantry]

I'll look at it more closely, but I must say, Square is not easy to navigate for answers to issues. I'm new to the community, so I hope to find more answers.

[LeahK]

Please don't shy away from sharing your feedback as you get acquainted with the new community experience. Our goal is to make it EASY here in community! 

[SVLFever]

I think it's going to take a bit of getting used to, but I also think a hidden gem is the search feature.  I have used it a couple of times today and it took me right where I needed to be.   That's a win!

[theladyspantry]

Thank you John for your time to reply to me.

I'll keep coming back.

Have a nice day.

Vittoria

The Lady's Pantry 

[SVLFever]

My pleasure @theladyspantry !   We are here to help and I wish you great success with your businses!

[kristen]

@SVLFever the search function is one of my favorite upgrades we did. I love that you can search by category, filter by unanswered, etc. and you're right - it really gets you where you need to go. We also updated permissions and our archiving process so the most relevant information should get to the top of search results. Of course if you see anything wonky as you keep exploring, just let us know! Thank you for the feedback. 😊

[SVLFever]

Will do!

[Doran]

I second this.  The search has improved for me.  I'm actually finding things.  

[indianathomas]

So far, I'm still navigating through some of this.  Will share shortly.

[theladyspantry]

I'm new to the Community Experience, but I'd like to share some feedback.

It's difficult to navigate. Even if I use the Search function to get an answer to my questions.

1. I lost the ability to Track items in my inventory when Creating new items, why?

2. What must I enter my log in password on the terminal 2-3 times to go from card payment or cash? 

I wish Square's FAQs were more robust, and didn't have to reply on community answers, which can be quite different.

I trust more revisions of the Community portal will come.

Thank you for your time.

Vittoria

The Lady's Pantry