We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
This forum doesn't seem to work getting this feature to the proper channels. It for the customer to feel like they are getting some where but they are not. Maybe start to go to twitter and call them out because at this point Square has shown that they are NOT for solo practitioners and their safety! It has been YEARS of this now. YEARS!!! 35 pages of this request up to this point. Look into GlossGenius for booking if you are a esthetician or massage therapist.
Agreed! This has been one of the features missing. I used to use an online booking system that allowed you to toggle or “turn off” booking ability for that client specifically. I typically don’t have an issue with clients booking online but when they are not a fit with my business anymore and can’t respect my time, it’s necessary. This is a feature that is needed, regardless of no show protection being in place.
Re: Block Clients - Status changed to: Has Product Insight
Posted
07-30-2022
Hi all 👋 Apologies for the delayed response here but I have returned with some insight from the Square Appointments Product Team! I'll share what they've told me below:
"We don’t have a specific feature for this yet but it’s on our roadmap this year. However, many of our Appointments Sellers are already enrolled in Risk Manager, and can use the Risk Manager’s “Block payment cards” feature to block buyers from booking if the Seller has prepayment or no-show turned on. Unfortunately, there isn’t a good way to block clients from booking if the Seller doesn’t use prepayment or no-show, but this is on our radar for this year."
To learn more about how feature requests work, please see this post from one of our Seller Community Moderators. In the meantime, keep an eye out for any updates, here, in our Seller Community. We appreciate your input! 🙂
Nothing new to report on this at the moment, but it seems to be gaining more interest lately so hopefully we can figure out a way to help with situations like this.
Thanks for sharing this feedback. I can totally see where this feature would be useful for difficult clients and I'll share your feedback with the Appointments team. I've moved this to the Feature Request board where we can track this request.
I spoke with Jason, a square support manager today about this very issue. I have someone trying to book appointments through square using the same emails. These booking are increasing in frequency. Not only are the comments vulgar and completely inappropriate, they are also tying up appoint slots for other clients. I find it very troubling that square has not derived a way to add an exclusion or block list to its online booking portal. I believe this is a cyber security issue and it should be dealt with IMMEDIATELY!
Thanks,
ED Hair Spa
[Comment edited by moderator to remove email address]
It appears as though this has still not been implemented (after 4 years) - does anybody know the current status? Seems to be a basic requirement for a Booking system. I just want to blacklist a client at the client level. Thanks.
I dont understand how this hasn't been added, this has been requested for more than 5 years and still nothing. Every other platform has added this feature except Square. I wonder if they even read our request and take them into consideration 🤔
I started using a tag before their first name in my database. So, NO-SHOWKaren Smith will see that tag and not book another appointment. No drama. Gets the message across. Easy enough!! Lol!
Square needs to adapt to current times. We require a credit card to book all our appointments, however it is quite easy for serial offenders to enter a correct credit card information for booking. Then as soon as the booking is confirmed "lock" the card, so the cancellation fee will invariably be declined. We should have more control over who books an appointment with our businesses and there is no logical reason why square continues to punt on this issue.
Thank you for reaching out and highlighting this feature request. We're currently tracking this request, and are continuing to advocate for this feature with the Square appointments team. We'll let you know about any updates here!
PS. I noticed it's your first post, welcome to our community 👋🙂
