Why are there two employee lists?

[kb0wwp]

We just started using Square payroll.  What is the difference between the Employee list from the main menu (on the left of the screen) and the Employee list inside Payroll? I noticed they are not the same list. When I try to manually create a time card, it tries to pull employees from the first list. Is there a way to synchronize these lists?

[Tom]

Hi @kb0wwp, thanks for flagging this and apologies for the delayed response.

I had the chance to take a look into this, and I see what you mean—we'll look into ways of making this more clear.

In the meantime, the employee list on the left side of the dashboard is for Employee Management, which does not necessarily mean those employees are on Square Payroll.

If you head over to the Employee tab on Payroll, you'll see a list of the employees that you created on the left side of your screen and you can add them to Payroll from there. Once you've created an employee on the left side of your screen, then go to Payroll and select the employee that you just created—both accounts will be synced.

Hope this helps get you in the right direction. If you'd like a member of our Payroll Support Team to take a deeper dive into your account and make sure everything is set up properly, please get in touch.